zLinq

“When done well, recognition is not a ‘one-and-done’ event, but embedded in how the business is managed.”Sales Enablement and Operations Manager Andrea Rist shares her tips on cultivating a culture of recognition in this latest article from Built In. #Hiring #NowHiring #RaisingUpTech #transformtelecom #telecommunications

This was zLinq's second time attending the America's Credit Unions Tech & OME conference and we already can't wait for next year! #creditunion #financialservices #transformtelecom

In 2021, a graphic published by VoiceNation pointed out the largest telecom provider, AT&T, pulled in almost $5,500 in revenue per second. Verizon came in at $4,200/second Comcast was around $3,700. Per. Second. When our team talks about billing errors, there's a size and scale here that makes it almost inevitable. I wrote a post recently about assuming good intent and I stand by that. I assume good intent here too. But when you're dealing with numbers at that scope, I have to imagine it's easier on their side to let mistakes slip through the cracks then to be proactive about fixing them. Think about Amazon's model. Amazon was built on a foundation of fanatical customer service. Yet, when you're processing almost 12 million orders a day, mistakes will be made. What does Amazon do when they send the wrong package? "Keep it" It makes more financial sense to send a new order than deal with the return. And let's be real...telecom doesn't have a reputation for "fanatical customer service" So when a company that makes the equivalent of many people's monthly salary per second, requests will get missed. And when requests get missed, it's going to be easier to let that ride than proactively fix the mistake. Until someone starts rattling the bars real loud. How confident are you each one one of your telecom providers is on top of this?

Our next employee spotlight features our incredible Senior Talent Aquisition Partner Lo Thomasson! What is the most rewarding part of your role at zLinq? There are so many things to pick from, but I’d have to say building relationships, the chance to grow professionally, and making a positive impact are at the top. Looking back, the person I was before I started at zLinq would be really proud of who I am now, and that’s an amazing feeling. Having a manager and coworkers who push you to be your best and inspire you every day has been a total game-changer.   What gives you joy during the day? Music. It’s pretty much always playing in the background, and what I listen to really depends on my mood. Sometimes I listen to relaxing lofi tunes, while other times I’m all about heavy dubstep to keep me motivated—especially when I’m tackling anything in Excel. I’ve met a lot of my closest friends at shows and festivals, and those connections have turned into some of the most important relationships I have. There’s just something about how music brings people together—it creates a community that’s hard to beat.   What hobby do you enjoy the most outside of work? Playing volleyball! I played all through high school, took a break for a bit, but started up again last year. My big goal for 2025 is to step it up and join some more competitive leagues. When the Olympics were on, I couldn’t get enough of the sand volleyball matches, and now most of my TikTok feed is college volleyball highlights. It’s been awesome to reconnect with something I loved after so long. #employeespotlight #bestemployeesever #teamculture #transformtelecom

There are LOTS of companies that claim: -to make the telecom procurement process easier -simplify management of multiple providers and diverse networks -(most frequently) reduce costs. That's what I say when I reach out, and I know I'm one of many offering what feels like a very similar service. So what makes zLinq different (that I can't always say in emails that get 7 seconds or read time at best)? Most companies simplify procurement by gathering your needs (whether in conversation or via portal), accessing the various provider portals, and sourcing multiple quotes to make sure you get the "best" pricing. We do that. We call it "Step 1". Because we know the best pricing doesn't always mean the best fit. Most of us don't drive the cheapest car we found on Facebook Marketplace (there's always a better deal). Or sometimes we get that nice steak rather than eating at McDonalds. Because it's not always about the lowest price....not when "cheap" comes at its own cost. More often, it's about not paying a cent extra for the things we want or need. Real example. We had a client, let's call them Dunder Mifflin (if only). Circuits were up for renewal. Of course we went to the provider portals and sourced a few quotes (including their current vendor, who came back 16% lower than their current MRC). We got quotes for significantly less...but they wanted the right fit, not just the cheapest price. Most teams would leave it there. 16% savings achieved! Instead, we brought those quotes back to their existing carrier and negotiated AN ADDITIONAL 13% in savings on top of the "best pricing" they had received while increasing bandwidth and avoiding the migration to a new carrier. Call it Best Best Pricing. Significantly more than would have been achieved by sourcing quotes alone. Could it be more automated? Maybe. But then it would lack expertise. And it would no longer be #zLinq

We're excited to head to Disneyland next week to connect with credit unions! If you're attending, send a DM or drop by zLinq's booth #416. See you there and safe travels! #americascreditunions

Ready to trade an hour of your day for a lifetime of insights? Join zLinq's CEO Tatiana Finkelsteyn tomorrow at 1 p.m. EST for 3 tips to become an IT hero for your organization... 🧠 Topics include: Telecom Initiative Execution When does it go wrong? How do we solve it? 👉 Register now: https://lnkd.in/gnG9ZBDT

Flight Club Darts with the Denver zLinq crew 🎯 Everyone brought their A game, no surprises there 😏

Last month, I helped a zLinq client recognize a relatively small carrier credit of ~ $8k for an early termination charge. My client assumed the charges were due after an agent/broker told them the renewal must be signed or the voice lines would be disconnected. They signed the renewal just weeks before a planned porting of those same voice lines to a new service provider. zLinq client expertise is running businesses like banks, veterinary clinics and manufacturing plants. One of my responsibilities to my clients, as a zLinq service manager, is ensuring that people and organizations are doing business with integrity. Get a second opinion if you're ever told to you MUST sign something to avoid a service interruption. zLinq #transformtelecom #telecommunications #startup #communication