1440282BR :: Avaya Voice Engineer - Waukesha, WI

" 10+ years of Hands-on experience on Avaya Voice range of products

" Deep understanding on Avaya Aura and Cisco voice Clienthitecture

" Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.

Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.

" Develop Unified Communications and Contact Center solutions options aligned with the

business needs.

" Participate in product selection and conduct solution Clienthitecture assessments.

" Participate in workshops & design sessions and prepare documentation.

" Assisting clients in the definition and execution of key UC and CC Clienthitectural processes.

" Assisting with the preparation of consulting proposals and participating in pre-sales activities

" Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and

Contact center solutions and estimation models

" Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration

and troubleshooting

" Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.

" Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP

" Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like

Cisco, SFB etc.

" Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya

" Understanding of call recording solutions Like Nice, variant

" Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,

Paging Services, Wallboards

" Good understanding on IP dect phones operation and troubleshooting

" Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.

" Deep understanding on Avaya Survivability design and Clienthitecture.

" Good Understanding to analysis call traces, PBX/SM/AAM Logs

" Expert level experience in handling Avaya IP telephony Infrastructure - Trace level

" Good Knowledge of the call flow and end user facing features

" Good experience in supporting WebEx conferencing

" Have good hands experience on Avaya CM/SM/AAM upgrades and migration

" Documentation of major issues and its root cause analysis for future reference for easy fix

" Monitoring Avaya systems and security alerts through monitoring server to identify the issues

and provide fixes in proactive manner

" Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

" Should be able to prepare Avaya Infra Clienthitecture and network connectivity diagrams.

" Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/

security devices

Key Skills

" Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.

" SIP, H.248 and H.323.

" Basic understanding on Network LAN/WAN, routing and switching.

Certification

" Avaya APSS, APDS, ACIS and ACSS

Cisco CCNA,CCNP AND CCIE