Account Director (Digital Agency)

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, and technology to make a mark on our communities - our coworkers, our clients, our industry, and our neighbors. We believe in relentlessly pursuing (and sharing) the truth – bringing together millions of data points from quantitative and qualitative sources to base our decisions on. Our purpose is to unlock potential for our communities mentioned above. Our vision is a world where it’s easy to do the right thing throughout those communities. If you’re ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday – keep reading.

Seer is a remote first agency and Certified B-Corp with team members working across the country. If an office environment is more your style, this position can also sit in Philadelphia or San Diego. We can only consider candidates based in the US who are able to work continental US based hours.

**This role can sit in San Diego, Philadelphia or Remote!**

What about you? You’re equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between complex enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape omnichannel strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, Digital Advertising, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy.

Your intellectual curiosity and results-driven nature ripples across every team you touch. You’re a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀

Your compensation and benefits will look like...

• $93,000-$115,000/annually
• Evaluation of comp at least once a year
• Profit Sharing
• Benefits that support your whole self

Snippets of our highlighted benefits: (not comprehensive)

• Recharge week: 1 week PTO before starting
• Unlimited PTO with a 3 week minimum/year requirement and Flexible Fridays
• Reduced Holiday Hours from Christmas through New Year’s for the whole team to unplug and recharge
• 13 paid company holidays, including Employee Appreciation Days & Mental Health Days
• 100% paid parental leave to support your growing family with phased return
• Elected Medical, Dental & Vision benefits effective your first day with employer funded employee premiums, HRA and Dental
• If you enroll in our medical plan, a medical HRA to support your individual / family deductible
• All Access HRA annual allowance to support your health & wellness
• 401k at 1 year, 100% vested with a generous match and company funded financial advisor available day 1
• Flexible working schedule with core business hours in your timezone
• You’ll receive a $400 Remote Office setup stipend to set up your workspace

Here are some highlights of what you'll be doing...

• You’ll manage 3-5 enterprise level accounts, getting deeply ingrained with their business goals and helping to craft Seer’s overarching holistic strategy for tackling them
• You’ll work with multi-disciplinary teams of 8-15+ across SEO, Paid Media, Analytics & Insights, Design/UX, Project Management, and more -- ensuring all channels are highly integrated and closely aligned to overarching client goals
• You’ll be the client and internal team champion, ensuring seamless integration and communication across the full partnership lifecycle
• You’ll develop deep expertise in the client’s business and industry, identifying relevant insights, challenges, and opportunities that deepen our client partnership
• You’ll develop deep knowledge and understanding of the digital channels that drive your client’s business, hopping into data visualization dashboards to unpack strategy and ensure our recommendations are rooted in ROI for your clients
• You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data teams to architect a solution.
• You will develop and lead strategic presentations alongside a team of digital marketing practitioners aligned to your clients
• You’ll be responsible for client retention and contract growth goals, including full ownership of the client renewal process and contract development
• You can expect to travel, in order to visit clients, for about ~10-15% of the year.

The skills you’ll bring to the table…

• You’re results-driven and hungry to help both your clients and agency succeed. Well-defined goals inspire you, and your innovative spirit will drive others around you
• You’ve successfully juggled 3 or more enterprise-level clients, partnering with client marketing managers and c-suite alike, and you have experience navigating complex org-charts
• You have a well-rounded background steeped in integrated digital marketing with a proven ability to translate digital concepts to client solutions and effectively communicate ROI of digital investments
• You have a knack for articulating complex strategies to an audience with varying degrees of digital knowledge and a strong ability to understand and adapt your approach depending on a client’s preferences and personality
• You know how to commend a room no matter who is in it. You're at ease presenting and engaging with everyone - including having the tough conversations
• You are comfortable both leading and collaborating with cross-functional internal teams to strategize, pivot, and hit clients’ goals which starts with putting an emphasis on building trusted relationships with your account teams
• Although you do not directly manage folks, you know how to set an example as the account leader and provide coaching & feedback to level-up team members
• You hold yourself to high standards when it comes to attention to detail, impact-driven prioritization, and follow-through -- you rarely miss a beat
• You strike the perfect balance between confidence and humility in your professional interactions, being open minded to new ideas as well as bringing some of your own that drive our business forward
• When you hit a roadblock internally or externally, you demonstrate a solutions oriented approach to solve a problem and you’re highly comfortable operating in the “gray area” from time to time
• You take client retention and revenue growth for the clients you manage seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity

Success After 90 Days Looks Like…

• Fully onboarded to your book of business, including a full understanding of your client’s business and goals
• You’ve started to make an impact on driving client performance and strategic direction, bringing new ways of thinking to the table
• You’ve started to build strong rapport and trusting relationships with clients and Seer teammates

You'll go the extra mile with these Bonus Points...

• You have proven case studies for client retention or contract growth based upon successful strategic consulting and client goal performance
• You’ve spent some time in an SEO, Paid Media, and/or Data Insights practitioner role
• You have experience understanding your clients’ marketing tech stack and applying that knowledge to drive innovative solutions for your clients’ goals
• You have experience integrating with other client partner agencies on things like annual planning, campaign strategies, website optimizations, etc.

Insights from our Hiring Manager to You…

• For this role, we’re seeking someone with high energy, a proactive approach and a positive attitude. On one hand, you know how to go toe to toe with high touch clients, and on the other, you know how to be a calming presence for your team members. The chance to work with executive leaders excites you. Your digital background allows you to be a strong partner to your internal account teams and SMEs, and your empathetic account leadership gets internal team members excited to work with you side by side.

Have questions about recruitment at Seer? Check out our Custom GPT: Guide to Talent Acquisition at Seer to drop in your questions! You can ask it anything about our hiring process, and how to best prepare for an interview with us.

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