Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia.
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients.
Responsibilities
Train dealership personnel on the use of Vitu products
Onboard and manage dealership users access to the Vitu system
Meet with dealership management to review process and procedures pertaining to their DMV paperwork
Monitor dealer error rates, active user list, and Dealer licenses to ensure compliance with DMV's regulations
Maintain a strong business relationship with key dealership personnel
Provide Vitu/VITU support via phone, chat and email as needed
Deliver exceptional customer service and support by being responsive and proactive to customer needs
Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns
Compliance - Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits
DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues
Navigate a dealer's DMS to ensure that it is calculating DMV fees properly
Conduct DMV fee trainings both in-person and via webinar
Qualifications
KY DMV title and registration experience is preferred by not required
Requires an individual with excellent communication, retention and training skills
Troubleshooting and problem-solving skills are a must
Strong writing skills, and attention to detail
A clean driving record and current State driver license is required
Experience
The following experience is desired, but not required. We are willing to train a candidate the possess the right set of attributes that are required to deliver the highest level of customer service.
Experience with Reports of Sale and other related DMV documents for both new and used vehicles
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Drive
Able to effectively communicate with high level Executives
Able to work independently with limited supervision
May have to travel up to 150 miles+ on occasion
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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