Administrative Assistant

KeenLogic is seeking aJunior Customer Service Representativeto join our team on Capitol Hill working within the Customer Service Center’s main storefront location at the U.S. House of Representatives. This is an onsite role Monday through Friday. The hours for this position are 8:30AM to 5:30PM. This is a full-time position offering full health benefits, PTO, 401k, and monthly reimbursement for travel.

Background:

The incumbent will be expected to provide consistent front desk coverage and cultivate a positive working environment within the CEC’s main storefront location. The incumbent will also work alongside the First Call team and CEC staff, helping to triage customers and provide seamless customer experiences to Members of Congress, Committees, Leadership and Congressional staff.

Qualifications:

• Must be a U.S. Citizen
• Must be eligible for a government clearance
• Associate degree or certification from an accredited business school, technical school, junior college, or university
  
  

Preferred Qualifications:

• Bachelor’s degree
  
  

Job Duties:

• Provide assistance to walk-in customers as appropriate
• Greet visitors and ensure they are treated in a courteous, polite, and professional manner
• Provide and project a positive customer-focused professional image in all interactions
• Handle incoming calls, answers routine inquiries, and tracks, forwards, and/or takes messages as appropriate
• Ensure that adequate phone coverage is maintained during official business hours
• Route and track correspondence and technical inquiries to appropriate CAO and/or other House offices
• Coordinate with and keep management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes
• Plan and coordinate miscellaneous office services, to include the development, implementation, and monitoring of internal practices and procedures necessary for executive office support
• Perform other official duties and special projects as assigned by the CAO, Deputy CAO, or Customer Service Director
  
  

Required Skills:

• Experience providing senior level support, including managing, and organizing information
• Knowledge of and ability to establish and maintain administrative processes and provide administrative support
• Skill in scheduling and coordination
• Ability to analyze and troubleshoot problems and recommend appropriate solutions/changes
• Ability to establish effective working relationships with senior staff and other high-ranking officials
• Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion
• All employees within CAO are expected to demonstrate the following general competencies: accountability, adaptability, collaboration, communication, customer orientation, knowledge of relevant policies, procedures, and processes, priority management, and problem resolution
• Ability to be a self-starter and detail oriented
  
  

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