Application Support Manager (Vice President)
Application Support Manager (Vice President)
Action Tech
New York, NY
See who Action Tech has hired for this role
Action Tech provided pay range
This range is provided by Action Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This is a fulltime position that requires a qualified candidate to be onsite in NYC or Greenwich, CT 3 days per week
Responsibilities
- Analyze and diagnose the root causes of production issues using SQL, coordinating with support, and engineering teams to implement solutions.
- Act as the main point of contact across departments, clients, and external partners to address and resolve data discrepancies.
- Partner with Product Managers to spearhead data projects that enhance existing features or develop new workflows.
- Create tools for exception management and develop metrics and dashboards to monitor data quality and prioritize issue resolution.
- Gain a thorough understanding of our data flows and their business impacts.
- Engage in reverse engineering and debugging to address project challenges.
- Oversee project deliveries and address technical operational issues.
- Design, develop, and maintain advanced SQL scripts and reporting tools.
- Utilize ETL processes to manage data transfers across systems.
Qualifications
- 5-10 years of experience in data/application support or technical support, ideally within an enterprise SaaS environment
- 5+ years of experience in software application management and development
- 3+ years in a leadership role within a technical support team
- Demonstrated ability to perform detailed root cause analysis and work closely with engineers to resolve complex issues
- Strong analytical skills, excellent communication abilities, and proficient relationship management
- Bachelor’s degree in computer science, business analytics, finance, or a related field
- Expertise in navigating and understanding complex technical environments, including explaining these to non-technical stakeholders
- Proven ability to manage client relationships, drive results, and exhibit strong leadership qualities
- Advanced proficiency in SQL and familiarity with database management concepts
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Financial Services
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Vision insurance -
Dental insurance -
401(k) -
Disability insurance
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