Application Support Manager (Vice President)

This is a fulltime position that requires a qualified candidate to be onsite in NYC or Greenwich, CT 3 days per week

Responsibilities

• Analyze and diagnose the root causes of production issues using SQL, coordinating with support, and engineering teams to implement solutions.
• Act as the main point of contact across departments, clients, and external partners to address and resolve data discrepancies.
• Partner with Product Managers to spearhead data projects that enhance existing features or develop new workflows.
• Create tools for exception management and develop metrics and dashboards to monitor data quality and prioritize issue resolution.
• Gain a thorough understanding of our data flows and their business impacts.
• Engage in reverse engineering and debugging to address project challenges.
• Oversee project deliveries and address technical operational issues.
• Design, develop, and maintain advanced SQL scripts and reporting tools.
• Utilize ETL processes to manage data transfers across systems.

Qualifications

• 5-10 years of experience in data/application support or technical support, ideally within an enterprise SaaS environment
• 5+ years of experience in software application management and development
• 3+ years in a leadership role within a technical support team
• Demonstrated ability to perform detailed root cause analysis and work closely with engineers to resolve complex issues
• Strong analytical skills, excellent communication abilities, and proficient relationship management
• Bachelor’s degree in computer science, business analytics, finance, or a related field
• Expertise in navigating and understanding complex technical environments, including explaining these to non-technical stakeholders
• Proven ability to manage client relationships, drive results, and exhibit strong leadership qualities
• Advanced proficiency in SQL and familiarity with database management concepts