Application Support Programmer Analyst

Responsibilities

Application Support Programmer Analyst

The Application Support Programmer Analyst is an organized, collaborative, technical programmer, focused on providing incident resolution, request fulfillment and defined lifecycle maintenance for software applications and other services defined by Technical Owners.

Provide second level support response and troubleshooting for applications

• Provide Subject Matter Expertise in the Coding, Connections, User Requirements, Testing, and Use of assigned District Applications.
• Rely on experience and judgment to resolve or fulfill second level support tickets. Strive to meet defined support SLAs.
• Rely on experience and judgment to resolve respond to application monitoring alerts. Strive proactively avoid application outages.
• Work with application vendors to drive resolution and assist Business Partners.
• Demonstrate awareness of OPPD Application Operation concepts, practices, and procedures.
• Demonstrate a working knowledge of the District's computing environment .
• Participate in defined and planned lifecycle management of applications.
• Contribute new and updated documents to OPPD knowledge and documentation repositories.
  
  

Maintenance of assigned applications

• Provide application subject matter expertise to planned lifecycle management of assigned applications.
  
  

Project Participation

• Participate in cross functional project teams.
• Assist in the requirement building, testing, and launch of assigned application projects and enhancements.
• OPPD ITSM Procedure Adherence Adhere to all OPPD ITSM Procedures especially Change Control, Incident, and Problem Management.
  
  

Qualifications

Required:

• Bachelor's degree in Computer Science, Engineering or Business with emphasis on MIS, or other information technology discipline, or equivalent work experience.
• Experience in software development and coding
• Two years¿ experience in business process analysis or within the District's computing environment.
• Strong knowledge of multiple development languages
• Experience in software development, coding, or support
• Understand written and oral instructions.
• Strong knowledge of personal computer software and hardware, particularly Windows 10, Microsoft Outlook, Microsoft Office product suite, Active Directory, and Exchange
• Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
• Must be able to work independently and collaboratively with minimum supervision. Requires exceptional organizational skills, problem solving skills, and flexibility in changing priorities
• Be a team player with the ability to share knowledge for the overall benefit of the team and organization
  
  

Desired

• Familiarity with ITIL4 and Knowledge Centered Service Concepts
  
  

Closing Statement

Local Union- #1483

No Rate - Step 30 - $48.79

At Omaha Public Power District , we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are wherever you are and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before July 17, 2024

Recruiter: Patique Collins - pncollins@oppd.com

• PLEASE NOTE** - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.