ASSISTANT VICE PRESIDENT, CRM, Information Services & Technology, Applications
ASSISTANT VICE PRESIDENT, CRM, Information Services & Technology, Applications
Boston University
Boston, MA
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Job Description
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.
Position responsibilities Include:
Required Skills
Qualifications:
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.
Position responsibilities Include:
- Lead strategy, planning, development, release and operations of university wide applications and data integration services
- Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
- Foster staff development.
- Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
- Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
- Perform the critical role of service owner or oversee the service management for CRM related applications.
- Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.
- Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
- Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
- Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
- Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!
- Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.
Required Skills
Qualifications:
- Education:
- A bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
- A master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
- Experience:
- Minimum of 12 years of direct experience, with 8 years in a leadership role.
- Experience in Higher Educations is desirable.
- Technical Skills:
- CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
- Data integration: Knowledge of integrating CRM systems with other applications and data sources.
- Software development: Understanding of software development best practices and methodologies.
- CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
- Strong Leadership and Management Skills
- Strong Communication and Collaboration Skills
-
Seniority level
Executive -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
Higher Education
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