Imagine yourself at the luxurious JW Marriott Las Vegas Resort & Spa and find your future career with us! We are looking to add an Associate Relations Manager to our dynamic and talented team of friendly, service-oriented Associates. Apply today for this outstanding employment opportunity, and prepare to excel, grow and have fun at work!
Role
An Associate Relations Manager will play a key role in creating a positive workplace vibe, solving conflicts smoothly, keeping everything above board legally, and boosting Associate engagement. These efforts help boost productivity and job happiness, paving the way for the organization’s success. An Associate Relations Manager will build trust, credibility and collaborative relationships with Department Leadership and Associates. Apply expertise and sound judgement when managing inquiries, mitigating risk and minimizing adverse impact to the organization through application of policies, practices and adherence to legal and regulatory requirements. Resolve issues and address Associate needs to ensure situations are resolved fairly, objectively, and aligned with our commitment to excellence. Experience with training and mentoring managers and Associate level is needed. The engagement responsibilities will include support of planning and implementing activities that will support Associate engagement. Events would include multiple Associate Rally's during the year and other various other events.
Job Duties And Responsibilities
Supporting the work as needed for all areas of Human Resources at a property level
Build positive relationships with department leadership and Associates, which improve Associate satisfaction which increases retention and productivity
Investigating workplace situations
Addressing escalated complaints from Associates
Event Planning for Associate Engagement
Creating and conducting training for Department Leadership and Associates
Conduct exit interviews to identify key indicators for potential improvement needed
Prioritize work, meet deadlines, and work effectively while managing competing projects
Work independently and exercise sound judgment
Create effective programs that increase Associate engagement that reduces turnover and improves Associate satisfaction scores
Qualifications
High School Diploma or GED required . Undergraduate degree preferred.
5 years previous Associate Relations HR experience preferred, including supervisory experience or similar experience
Experience using ADP Workforce Now
Bilingual fluent in English and Spanish preferred
Licenses/Certifications
PHR, SPHR, SHRM-CP certification preferred
Ability to obtain Nevada Gaming Registration
Valid Nevada Driver's License
Skills
Proven experience in employee relations, employee engagement, HR Leadership, or a similar role.
Have extensive knowledge of employment laws, regulations, and best practices.
Strong interpersonal and communication skills, with the ability to build rapport and resolve conflicts effectively.
Demonstrate strong analytical and problem-solving and decision-making skills, with a proactive and solution-oriented mindset.
Exhibit the ability to maintain confidentiality and handle sensitive information discreetly.
Proficiency in conducting investigations, mediation, and providing coaching and training to managers and Associates.
Highly organized, detail-oriented, and able to manage multiple tasks and priorities efficiently.
Ability to
Technology skills with experience using ADP, Microsoft 365, Adecco, Teams and Shared Drives
Physical Elements
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interacts with management, applicants, fellow Associates, vendors, and/or guests, in person, video conference, phone or via email communication.
Ability to verbally communicate effectively with a variety of individuals and groups.
Requires prolonged sitting, standing, walking and mobility .
Requires bending and reaching.
Requires eye/hand coordination.
Requires stooping upward reaching.
Ability to understand and comply with Policies and Procedures, job description, memorandums, chemical labels and other instructions.
Ability to lift and carry up to 20 pounds
Pushing, pulling up to 50 pounds
Use of office equipment such as computer, copier, fax machine, scanner, telephone
Regular predictable attendance is required
Ability to distinguish letters, number or symbols
Work is performed in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. At times work is done outside and the weather may be a factor. When on the casino floor, the noise level increases too loud. A casino environment typically allows smoking.
About The JW Marriott Las Vegas Resort & Spa
The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Condé Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.
Enjoy Exclusive Employee Perks
Heath, dental, vision
Life Insurance
Free meals
401k Match
Marriott brand worldwide travel discounts and benefits.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
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