Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!
What We Offer
Medical and Dental
401K Plan
Short and Long term disability
Life Insurance
Paid time off and vacation
Employee vehicle purchase plans
Family owned and operated
Long term job security
RESPONSIBILITIES:
Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment
Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
Create and maintain billing files for reconditioning fees related to these accounts
Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies
Analyze and manage customer vehicle throughput via daily report/query capabilities
Manage customer’s expectations of recon fulfillment activities through proactive communications
Build deep service relationships with customer
Soft sell additional services to dealers upon delivery of existing work
Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
Evaluate reconditioning needs and provide timely and accurate quotes.
Receive vehicle and registration information from customers interested in reconditioning services
Enter all pertinent information into [ERP system] and approved work requested by customer
Utilize the [ERP system] systems to monitor and track vehicle repairs.
Communicate and schedule repairs/enhancements with Recon Shop management
Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met
Review completed work ensuring customer quality standards are achieved and/or exceeded
Follow up with customer to confirm completion and satisfaction
Work with finance/local management to ensure customers are charged and A/R is timely collected
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
REQUIREMENTS:
High School Diploma or equivalent required
Experience working in an automotive dealership a plus
4 years of clerical or administrative support experience required
Valid driver’s license and safe driving record required
Excellent communication and organizational skills required
Advanced computer software skills necessary
Must be able to use general office equipment (i.e., copier, fax machine, etc.)
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Vision abilities required include close, distance and depth perception
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Motor Vehicle Manufacturing
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