Bank Implementation & Onboarding Specialist

What We're Looking for

The ideal candidate for this role is a vibrant, energetic all-around player who loves the challenge of bringing the company’s strategy to life by creating the infrastructure to execute. You can break down long-term goals into bite-size operational requirements and create alignment across multiple functions to achieve timely results. Someone who enjoys working in the trenches with every member of the company to help them achieve their targets; you enjoy being collaboratively accountable for the company’s success. If you’re passionate about problem-solving, eager to learn new things, and fearless about figuring stuff out, we’d love to have your creative energy on our team.

What You'll Do

• Act as the main point of contact and project lead to onboard Banks onto the Synctera Platform
• Implement various payment rails and card networks with Banks and Partners
• Build trust and strong relationships with clients while onboarding by being a strong communicator, identifying project risks, and driving creative and practical solutions
• Use project management skills to manage multiple projects with different clients post-contract until launch
• Develop deep knowledge on Synctera products and build client awareness of the functionalities and capabilities we offer

Skills You Will Develop In This Role

• Business strategy as you manage multiple stakeholders, such as internal stakeholders, FinTechs, Banks, and Partners
• Communication and presentation skills as you train clients on how to use Synctera’s cutting-edge technology
• Building standards and processes with the Implementation & Onboarding team to streamline business practices

What You'll Bring

• 5+ years experience and background in managing and delivering technical integration projects
• Previous experience in FinTech, payments, or banking industries
• Possess strong communication and interpersonal skills with external clients and internal stakeholders
• Proven track record of working collaboratively with subject matter experts on cross functional teams, balancing disparate priorities, and rapid problem solving in high-demanding situations
• Results-oriented mindset who can reach quick decisions while still considering the company’s best interests
• Tenacious work ethic with a resilient nature: stay level-headed while a lot will be thrown at you
• Ability to accommodate flexible working hours to support remote team members and meetings across time zones

Nice to Have

• Experience working in SaaS
• Experience working within a startup environment
• Experience with APIs
• Experience working with banks and/or with payments

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
• Employer contribution to HSA for US employees
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees
• Unlimited paid time off
• Generous paid new parent leave program
• Home office setup stipend
• Stock options program for all employees
• Growth potential and opportunity to have a significant impact at an early stage of our company's journey
• Working with a team of rockstars

The salary for this full-time position (USD: $100,000-$130,000, CAD: $95,000-$120,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.