The Benefits Specialist is responsible for supporting our clients, their employees, and the rest of the benefits team in ensuring timely and accurate benefits administration. The position demands adept analytical capabilities, proficiency in benefits administration, and exceptional passion for delivering top-tier customer service.
Outcomes
All client requests/inquiries received within normal business hours are responded to within 4 hours
Provide exceptional service to clients and employees as reflected in NPS and client sentiments
Process all benefit transactions with 95+% accuracy
Ensure all client interactions are properly documented in SalesForce
Responsibilities
Submit, audit, and reconcile weekly HSA/FSA files
Manage COBRA enrollments, audits, employee communications, and payments
Support 401K set ups, deconversions, and tier 1 client questions about retirement plans
Manage qualifying life events for worksite employees (collecting documents, dependent enrollment/unenrollment)
Own ACA audit process and work with Benefit Consultants to ensure client compliance
Support benefits team in open enrollment process, presentation creation, and enrollments
Competencies
Customer Focus. Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes "partner" relationships with customers. Regarded as visible and accessible by customers.
Analysis Skills - Identifies significant problems and opportunities. Analyzes problems in depth. Relates and compares data from different sources. Able to determine root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights.
Verbal/written Communication - Communicates effectively one to one, in small groups, and in public speaking contexts. Demonstrates fluency and "quickness on one's feet", clarity of organization of thought processes, and command of the language. Easily articulates vision and standards. Keeps people informed.
Judgment / Decision Making - Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e., is neither indecisive nor a quick judge. Shows common sense. Anticipates consequences of decisions.
Team Player - Reaches out to peers to tear down walls or remove roadblocks. Overcomes "we-they" relationships. Approachable. Earns a reputation for leading peers toward support of what is best for total company. Cooperates with supervisors and establishes collaborative relationships with peers (without being pushy)
Adaptability - Able to be flexible with new pressures (competition, loss of talent, new priorities). Adjusts quickly to change. Copes effectively with complex situations.
Organization/Planning - Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well.
Salary: $24 - $27 per hour
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Human Resources Services
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