Branch Manager

Job Overview

Pacific Golf & Turf is Northwest’s premium supplier of John Deere products to Golf Course and Sports Turf facilities, in addition to EZGO golf carts to fleets, retail and commercial customers. We have an awesome opportunity for a leader who is a TEAM player. We're seeking a Branch Manager who has a commitment to customer service and is a well-trained and highly organized professional. We are an established company that strives to be the best at taking care of our customers. We are looking for new team members that are honest, motivated, responsible, dependable, work safely and come to work daily. Come join our TEAM!

Primary Purpose and Essential Functions: To manage the daily operations of the Portland Branch, working directly with the managers and team members to ensure they have the necessary skills, training and tools to perform their job. In addition, provide quality customer service for all branch transactions.

General Duties/Responsibilities

• Provide leadership for our branch and more intricately the Service department.
• Create new opportunities by actively promoting and bringing in new business.
• Assists and supervises technicians, including inspection and review of work to assure quality job performance.
• Oversee Service Advisors and admin staff to ensure the department is operating at an optimal level.
• Aid in scheduling and coordinating service appointments based on nature of complaint and shop capacity.
• Ensure a high level of customer service is being upheld and if not, work to resolve customer concerns.
• Helps to troubleshoot equipment problems and make recommendations for effective repair path.
• Oversee that the facility is a clean and safe work environment. Assist with safety procedures at the branch, as required.
• Approves technician time and actively participates in monitoring shop performance, WIP, technician efficiency and other reporting as required by management.
• Coordinate efforts between the Parts, Service & Sales Departments to ensure that equipment is repaired or prepped for delivery in an efficient, and timely manner.
• Assist in receiving equipment – golf cars, and turf equipment that arrives on our trucks and outside carriers – document serial numbers, condition, damages, and any other important information.
• Assist in loading and unloading trucks – must be able to operate a forklift and get certification.
• Track Parts and Equipment orders to ensure order requirements are achieved.
• Coordinate logistics out of the Portland branch and ensure the efficient delivery of sold equipment and customer owned units – includes managing the drivers.
• Aid in the proper management of inventory and be the point person for any/all audits.
• Work with Corporate Service & Parts Directors to achieve overall company goals for service & parts as well as branch location goals.
• May perform additional duties as assigned by leadership.
  
  

Qualification Requirements

• HS diploma or equivalent with Trade School Tech certification; associate degree or higher preferred
• Three years’ experience as a Service Manager in either an equipment or automotive service shop preferred.
• Quality customer service & leadership skills a must
• General office skills with a working knowledge of Microsoft Word & Excel, typing 45 wpm and general knowledge of a 10-key calculator CRT/Data Entry. Aspen system experience a plus
• Forklift experience
• Three-year clean driving record and be insurable
• Experience with driving while pulling a trailer, preferred
• Ability to lift a weight of 50# or more, on occasion
• Ability to solve practical problems and ability to read/interpret instructions furnished in written, oral, diagram or schedule form
• Successful candidate will have a positive attitude, proven leadership skills and enjoy being part of a team
  
  

COMPENSATION: Wage $75,000 -$80,000 DOE

Full Time – Exempt, salary position

Benefits: Benefits package available, including Medical, Dental, Vision, Life & Disability Insurance. In addition, company 401(k) Plan with company match. Holiday, Vacation & Sick pay.

Hours: Day shift

Respond with a resume for employment consideration.

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