Business Operations Manager

Business Operations Manager: Must be able to be onsite in Boston, MA

Responsibilities:

• Oversee North American Business Operations Team: task prioritization, recruitment, training, coaching, mentoring, performance discussions, conflict resolution.
• Implement process improvements for business operations, such as optimizing travel booking and managing hotdesking.
• Manage communications across North American offices.
• Develop and monitor adherence to business operations policies (expenses, travel, desk booking).
• Ensure efficient Boston office management, including logistics for meetings, maintaining office cleanliness, supervising supply orders, managing vendor relationships, and troubleshooting office technology.
• Lead office projects, including coordinating moves/build-outs and office re-organization.

Budgeting and Expenses:

• Oversee budgeting for events, charity, and gifts, ensuring expenditures stay within budget.
• Manage bi-weekly invoice payments and track vendor expenses.
• Assist team members with expense reporting and travel costs.

Team Support:

• Collaborate with People Team and IT for onboarding/offboarding.
• Support scheduling for interviews, training, and social events.
• Assist with business development materials and travel arrangements.

Senior Team Member Support:

• Manage senior team member’s calendar, phone calls, expense submissions, travel arrangements, and meeting logistics.

Qualifications:

• Bachelor’s Degree and 5+ years of relevant experience.
• Strong organizational, administrative, and leadership skills.
• Experience managing a small team.
• Excellent communication and attention to detail.
• High degree of professionalism and interpersonal skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams, PowerPoint).
• Strong customer service skills and team-oriented attitude.