Business Solutions Administrator

Please note: To be considered for this role, the incumbent must live within a three-hour car commute to Schenectady, NY. It is a mostly remote position but will require some in office presence each month.

LIFE AT HEALTHY ALLIANCE

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. As a 2019-23 Albany Business Review’s Best Places to Work and a 2021-24 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

WHY YOU SHOULD JOIN HEALTHY ALLIANCE

• We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:
• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: 73,000-83,000 commensurate with experience

WHO YOU ARE

The Business Solutions Administrator promotes enterprise operational excellence by working to optimize Healthy Alliance's business solutions through the execution of the business solutions roadmap and delivery of exceptional customer service.

Requirements

WHAT YOU’LL DO

• Collaborate with cross-functional teams to ensure the effectiveness of business solutions.
• Serve as a subject-matter expert with maintained knowledge of configuration, technical requirements, and functional capabilities of all business solutions.
• Act as the system administrator for business solutions, responsible for user reconciliation, managing roles, profiles, sharing rules, workflows and groups, settings, and configurations beyond end-user abilities.
• Build and manage dashboards, layouts, reports, user groups and permission sets, process automation, application integrations, and other configurable parts of applications.
• Ensure quality of business solutions through proper testing and identifying and addressing issues as they arise.
• Monitor appropriate use of business solutions and address and/or escalate issues to appropriate stakeholders.
• Work in collaboration with business solution vendors to address issues and manage enhancement requests.
• Prepare and/or support the development of process, procedure, and standard work instruction documentation for business solutions in collaboration with cross-functional stakeholders.
• Maintain detailed awareness of planned releases of all business solutions, including learning, testing, and analyzing impacts of new and/or changed functionality and developing recommendations for their use.
• Educate end-users on all business solution releases.
• Audit activity and workflows on a regular cadence and report results to necessary stakeholders.
• Support day-to-day operations through high-quality customer service while responding to inquiries.
• Support development and upkeep of training and reference materials.
• Support training activities, including coordination of training sessions, managing attendance, and providing user training on business solutions.
• Develop, maintain, and disseminate internal and external configuration documentation, including status updates related to configuration updates and changes.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

WHAT YOU’LL NEED

Education

• Bachelor’s degree in a related field required. Equivalent work experience in a related field may be considered in lieu of degree requirements.
• Continued education certification in a related field a plus.

Professional Work Experience

• 1-3 years of experience in business solutions, systems administration, and/or analysis required.

Experience with business solutions, including but not limited to the following, preferred skills:

• Customer relationship management (CRM) platforms
• Project management tools
• E-signature and contracting tools
• Referral platforms
• Transportation Management Systems (TMS)
• Electronic Health Records/Case Management Systems
• Revenue Cycle Management systems
• Cloud-based vendor licensed products
• Flowchart and diagramming applications (Lucid Chart/Visio)
• Experience in health care or social care service industries a plus.

Skills, Knowledge, and Abilities

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Strong computer literacy with the ability to quickly learn new products.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent time-management skills.
• Excellent written and verbal communication skills.
• Demonstrates a strong work ethic and desire to learn.
• Project management knowledge a plus.
• Strong adaptability and capacity to work in a fast-paced environment with competing demands, organizational changes, and new responsibilities.
• Perform all work in accordance with Healthy Alliance’s core competencies and values.

Your next career opportunity is at Healthy Alliance!

PHYSICAL REQUIREMENTS

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

PRIVACY REQUIREMENT

This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an At-Will Employer.