Act as the primary point of contact for clients, ensuring exceptional service and satisfaction
Facilitate clear and effective communication channels between clients and the product development team
Gather, analyze, and distill client feedback and requirements to provide valuable insights to the product team for continuous improvement
Utilize strong analytical skills to interpret data and identify trends, opportunities, and challenges
Developing and executing program rollouts and launch
Building training program rollout material including slide decks, videos, and documents
Building business requirement, functional requirements, scopes, level of effort, and business solution documents
Collaborate cross-functionally with internal teams to drive project success and deliver results
Stay up to date with industry trends, best practices, and emerging technologies to contribute innovative ideas and solutions.
Requirements:
Bachelor's degree in Mathematics, Data Analysis, Business Administration, or related field (or equivalent experience)
Proven experience in a client-facing role, with a demonstrated ability to build and maintain strong relationships
Highly analytical mindset with the ability to translate data into actionable insights
Advanced proficiency in Microsoft Excel is essential
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
About Scopeworker
Scopeworker is an enterprise SaaS. It automates the Procure-Execute-Pay lifecycle of complex supplier services. This enables an 'Uber' style marketplace for enterprise and a live business intelligence that is truly unique. Scopeworker can be used as a standalone platform or as a digitalization layer over the top of Oracle, SAP or Microsoft Dynamics ERPs. Scopeworker is used by the Fortune 100. See also our explainer video.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Non-profit Organizations and Primary and Secondary Education
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