Leap Brands

Chief Operating Officer - TLM

Leap Brands Fort Lee, NJ
Leap Brands

Chief Operating Officer - TLM

Leap Brands Fort Lee, NJ
1 month ago 55 applicants

See who Leap Brands has hired for this role

Position Overview:

The Chief Operating Officer (COO) will be responsible for overseeing the company's day-to-day operational functions, ensuring efficient and effective service delivery, and driving strategic initiatives to support growth and profitability. The ideal candidate will have a strong background in operations management, preferably within the retail or service industry, and experience working with private equity-backed companies.

Key Responsibilities:

  • Operational Leadership: Provide strategic leadership and oversight of all operational activities, including the management of laundromat locations across multiple regions
  • Strategic Planning: Collaborate with the CEO and executive team to develop and implement operational strategies that support the company's growth objectives and enhance customer satisfaction
  • Performance Management: Establish key performance indicators (KPIs) and operational metrics to monitor and improve efficiency, quality, and customer service
  • Process Improvement: Identify opportunities for process improvements and implement best practices to optimize operations, reduce costs, and increase productivity
  • Team Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous improvement, and customer focus
  • Budget Management: Oversee the development and management of operational budgets, ensuring alignment with financial goals and objectives
  • Compliance and Safety: Ensure compliance with all regulatory requirements and company policies, maintaining a safe and secure environment for employees and customers
  • Vendor Management: Manage relationships with key vendors and suppliers to ensure the timely and cost-effective procurement of goods and services
  • Expansion Support: Support the company’s expansion efforts by overseeing the integration of new locations and ensuring a seamless transition into the operational framework

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred
  • Proven experience in an operational leadership role, preferably within the retail or service industry
  • Experience working with private equity-backed companies is highly desirable
  • Strong strategic thinking and problem-solving skills, with a track record of driving operational improvements and achieving results
  • Excellent leadership and team management abilities, with a focus on developing and empowering employees
  • Strong financial acumen and experience managing budgets and financial performance
  • Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
  • Willingness to travel as needed to support operations across multiple regions

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  • Seniority level

    Executive

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Internet Publishing

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