Cisco Voice Engineer

Marketing Statement

Under supervision of the Vice President of IT Infrastructure, performs Cisco Voice Engineer duties for Information Systems Management (ISM) Department applications; monitors voice related systems including its network, resolves problems, apply system patches and major upgrades to back-end and front-end applications, and assures the integrity, security, and effective performance of the Philadelphia Housing voice systems. Mentor and provide knowledge transfer as required to network system administrator and network technicians.

Annual salary $100,000.00

Qualifications

Minimum education

Bachelor’s Degree in Computer Science, Networking

Minimum experience

Four (4) or more years of voice and networking systems management and implementation experience; OR an equivalent combination of education, training and experience.

Travel required

Limited travel to PHA sites as warranted

Competencies (Skills, knowledge, abilities)

Previous consulting/professional service experience is a strong desire; Develop and oversee the adherence to maintenance and performance standards of data, voice or video network hardware and systems; Troubleshoot highly complex data, voice or video network and hardware problems.

Certifications, Licenses required

A valid Commonwealth of Pennsylvania Driver's License is required.

Voice certifications at a professional level evaluates skills. Cisco Certified Network Professional (CCNP) and knowledge related to the Cisco integrated communications manager is desirable.

Responsibilities

Performs capacity planning through the ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment using a variety of tools and processes; Builds, maintains, and audits all voice network related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc; Plans, designs, and optimizes high level voice, video and network solutions; Implements, supports Cisco Call Manager (CUCM) and Call Manager Express (CME); Installs, Implements and configure UCCE Infrastructure for Enterprise Network; Tests Discipline knowledge, UCCM, and Unity VM; Designs Cisco IPT VoIP design, UCCE design, Cisco voice gateways; Configures and tests Cisco Call Manager and Unity voice mail; Configures and tests Cisco UCCE Web View and CUIS/CUIC; Implements and maintains collaboration security best practices by assessing current threats, vulnerabilities, risks and associated technical countermeasures; Maintains inventories for support and maintenance per location by working with our selected vendors; Researches network availability within data center and disaster recovery data center for redundancy and performance through monitoring, fixing network problems, outages and schedules the routine upgrades.

How To Apply

All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov/jobs

Closing Statement

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.