The Client Relationship Manager is responsible for managing and enhancing relationships with key clients, ensuring high levels of satisfaction, and delivering exceptional service. This role involves understanding client needs, addressing concerns, and working closely with internal teams to provide tailored solutions and support to meet clients' objectives.
Responsibilities
Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
Understand clients’ business needs, objectives, and preferences to provide personalized service and solutions.
Proactively address client inquiries, concerns, and issues to ensure high levels of client satisfaction and retention.
Coordinate with internal teams to deliver services and solutions that meet clients’ expectations and requirements.
Monitor and manage the quality of service delivery, ensuring timely and effective resolution of any issues or challenges.
Conduct regular check-ins and reviews with clients to assess satisfaction and identify opportunities for improvement.
Identify opportunities to expand relationships with existing clients and generate new business opportunities.
Collaborate with sales and business development teams to support client acquisition and growth strategies.
Prepare and present proposals, presentations, and reports to clients, showcasing the value and benefits of services offered.
Oversee client accounts, including managing contracts, agreements, and service level agreements (SLAs).
Track and report on account performance, including key metrics, deliverables, and financial performance.
Ensure compliance with contractual obligations, company policies, and industry standards.
Collect and analyze client feedback to identify areas for improvement and implement enhancements to service delivery.
Develop and implement strategies to address client concerns and improve overall client experience.
Share client feedback with relevant internal teams to drive continuous improvement and innovation.
Maintain accurate records of client interactions, agreements, and service delivery.
Prepare and deliver regular reports and updates on client accounts, performance, and service outcomes.
Ensure documentation is up-to-date and compliant with internal policies and regulatory requirements.
Qualifications
Bachelor’s degree in Business, Management, Marketing, or a related field. Advanced degrees or professional certifications (e.g., CRM certification) are a plus.
Proven experience in client relationship management, account management, or a related customer-facing role.
Strong interpersonal, communication, and negotiation skills.
Ability to build and maintain strong relationships with clients and internal teams.
Excellent problem-solving and conflict resolution skills.
Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities effectively.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Financial Services and Venture Capital and Private Equity Principals
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