Client Services Manager - Food and Wellness Network

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SUBSIDIARY: Turning Points for Children

PROGRAM: Food and Wellness Network (FAWN)

JOB OVERVIEW:

The Client Services Manager for the Food and Wellness Network at Turning Points for Children supports FAWN’s in-house services of food distribution and case management support. This includes the acquisition and distribution of food and supplies and developing a voluntary case management service offering to assist families and clients in becoming less dependent on pantry needs. The Client Services Manager will assess client and family needs relating to the social determinants of health, develop an appropriate service and/or treatment plan, develop group activities, and provide ongoing counseling and referrals. Reports to the FAWN Program Director.

RESPONSIBILITIES:

Case Management and Supervision

• Recruits and manages FAWN’s Case Management program to improve client self-sufficiency and reduce reliance on food pantry service (budget management, assistance with enrolling in subsidy programs such as CAP, CRP, TANF, providing additional resources, etc.)
• Maintains a caseload of 10 clients during the pilot phase and expands as needed
• Develops service plans to provide a variety of social services referrals and define goals and objectives
• Determines the need for social, behavioral, medical, and/or psychological services
• Provides individual or family counseling as needed
• Makes referrals to a variety of support agencies
• Monitors individual and family progress, cooperation, and acceptance of services
• Case supervision for interns and volunteers taking on cases, as relevant
• Attends periodic staff and personal conferences
• Confers with the Program Director on difficult problems
• Prepares reports and correspondence
• Keeps records of all assigned cases
• Refers consumers to needed programs and provides consumers with community resource guides and information including services/programs provided by PHMC and its affiliates
  
  
  

Food Distribution Services

• Assists with answering calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determining eligibility; and scheduling pantry appointments
• Orders food weekly, accepts deliveries, and assists with restocking supplies including the breakdown of large-volume purchases
• Manages on-site operations for pantries and liaises with site contacts when relevant
  
  
  

Administrative

• Plans, reviews and evaluates operating policies, practices, and procedures for FAWN and assists the FAWN Program Director in policy review and implementing changes in program procedures
• Supports data collection necessary to track consumer information and service history and input into the database
• Participates in grant-writing, progress reports, and other resource development activities for the FAWN program and other TPFC programs as needed
• Assists in daily operations of the food pantry and nutrition education classes
• Supports the Director in the development and expansion of the FAWN program
  
  
  

SKILLS AND REQUIRED KNOWLEDGE:

• Principles, practices, and techniques of casework
• Knowledge of social services, child welfare, and family systems services
• Knowledge of hunger relief systems, health promotion, and nutrition education
• Theories, principles, and techniques of working with individuals with severe emotional, mental, and social problems
• Principles, practices, methods, and techniques in the field of social service planning
• Good organizational and interpersonal skills
• Comfortable working in a fast-paced environment
• Good organizational and problem-solving skills
• Comfortable with conflict management and having difficult conversations
• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested
• Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.
• Comfortable working with numbers
• Completes paperwork and other responsibilities in a timely and accurate manner, maintains an organized work environment
• Ability to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done
• Culturally sensitive to the needs and diversities of multicultural communities
• Able to meet the physical requirements of the position (managing food loading, storage, and preparing food bags)
  
  
  

EDUCATION:

• Bachelor’s degree in social work, public health, or a related field required
• Master’s degree preferred
  
  
  

EXPERIENCE: Minimum of 4 years of experience managing in hunger relief, food services, or social services

PHYSICAL REQUIREMENTS:

Position requires frequent:

• Standing/walking
• Lifting/carrying
• Pushing/pulling
• Bending/stooping
• Using arm, leg, and back muscles for extended periods
• Unloading vehicles
  
  
  

SALARY GRADE: 17

PHMC is an Equal Opportunity and E-Verify Employer.