Client Success Manager

About Proactive Marketing

The Proactive Marketing mission: “To help Chiropractors build their dream practice while having a positive impact on the health of their patients.”

We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.

We have a strong company culture that focuses on innovation, personal development, leadership, and cultivating a winning environment. We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, while constantly striving for their own personal next level.

Our #1 Core Value: Better Than Yesterday

In today’s world taking initiative is a critical component of success. Therefore, we encourage team members to take initiative in the direction that they see fit so that they can learn valuable lessons along the way and contribute to relevant team goals. We don’t micromanage and we encourage an environment of responsibility and leadership.

Job Description

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.

An Account Manager is simultaneously a company representative, project manager, client success manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else and building strong client relationships.

What This Job Entails

-Managing a book of clients, serving as their sole point of contact via text, call, and email.

-Helping clients succeed with our system and reach established goals.

-Maintaining and developing client relationships based on mutual respect, high-quality service, expectation setting, and coaching.

-Using the company's core values to guide independent decisions about client accounts.

-Continually innovating new methods to improve client experience and retention.

-Managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls

-Utilizing Slack to communicate with the team.

-Upselling clients on relevant products.

-Collecting client feedback and passing it along to the team to drive constant improvement and innovation.

-Admin tasks will evolve over time as trust is built and you will be given more work.

Requirements

-Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden.

-Excellent Communicator -- Strong interpersonal, verbal, and written communication skills in English.

-Self-starter -- you are comfortable working 100% remotely, managing projects, and meeting deadlines without direct supervision.

-Proven experience mentoring, coaching, and setting client expectations using data-driven strategies.

-Proven experience in client success roles, handling over 50 accounts simultaneously.

-Direct Response Marketing experience.

-Sales background, with a proven ability to cross-sell and up-sell products and services.

-Strong attention to detail, time management, and organizational skills.

-At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more.

-Ability to multitask and prioritize under ever-changing needs and schedules.

-Proven project management skills with an emphasis on quality control.

-Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better.

-Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks.

-Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire.

-2+ years of client-facing roles.

-Experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etc.

Benefits

-Pay: $48,000.00 - $64,000.00 per year + performance-based commission with high earning potential.

-Paid time off and paid vacations once per year.

-Commission pay.

-Performance bonus.

-Remote position.

-Access to world-class training and education in advertising/marketing.

-Constant investment in personal development.

-We’re a quickly growing company that favors internal promotion, which is a huge opportunity for upward mobility.

Job Type:

-Full-time.

-Remote.

-8 hour shift.

-Monday to Friday.

Thank you!