Collections Clerk

Job Description: Collection Specialist

• Excellent ability to interact professionally and effectively with internal and external customers in person and over the phone.
• Make outbound collection calls in a professional manner while keeping and improving customer relations.
• Review orders on credit hold as needed to ensure timely release and to determine if order needs to be held (past due balance). Goal is to have collections up to date as well as credit line to prevent credit hold.
• Excellent analytical skills. Reconciliation of short payments and disputes
• Provide timely follow-up on payment arrangements.
• Send invoices, proof of deliveries to customers when requested.
• Provide weekly aging report status to the Director of Credit and Credit Supervisor
• Perform well under difficult deadlines, self-motivated and work independently with a minimum of supervision.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Negotiate payment plan for delinquent accounts. Seek assistance/guidance from Director of Credit for execution of payment plan.