Assist the board to engage licensed and insured contractors and service providers.
Monitor contractor & service provider performance.
Provide excellent customer service and handle complaints courteously, timely and efficiently.
Return all calls and emails within 24 hours in accordance with the management contract.
Prepare or review all Association correspondence including meeting notices and owner correspondence. All membership mailings, including but not limited to, Budget Notices and Annual Membership Meeting Notices must be approved in advance by immediate supervisor.
Prepare a board meeting packet for each regular scheduled board meeting. Package to include written manager’s report, financial report, delinquency update, correspondence, bids, etc. Ensure packet is distributed to your board a minimum of three days prior to the meeting.
Attend all board and membership meetings as stipulated in contract.
Maintain up-to-date Association records.
Monitor expenses and approve invoices for payment.
Review monthly financial statements for accuracy and budgetary requirements. Ensure timely distribution to the board.
Perform property inspections as specified within the management contract.
Ensure that violation letters are processed and follow up is timely.
Prepare the initial draft of the annual budget based on the specified timeline.
Maintain Association insurance policies to be in full force and effect in concert with the board and the association’s insurance agent.
Notify board president and, when necessary, all board members of potential issues & concerns.
Supervise Direct Reports:
Supervise performance and periodic duties of the on-site staff members.
Maintain up to date Job Description(s) for all staff members.
Approve staff’s timecards/timesheets on a timely basis every pay period.
Evaluate the performance of Direct Reports with HR guidance and approval.
Notify HR of attendance, performance, or other issues immediately. Assist HR with disciplinary counseling, when necessary.
Competencies
Strong written and verbal communication skills
Business acumen
Customer/Client focus
Decision making skills
Results driven management
Conflict resolution
Analytical Thinking for problem solving
Working Conditions And Physical Requirements
Must be able to work under pressure, meet deadlines, while providing exemplary customer service.
Ability to perform the essential job functions safely and successfully procedures and policies as well as all related employee handbooks and training/safety manuals.
Maintain regular, punctual attendance consistent with policies & practices.
Must have oral and written comprehension along with speech clarity and recognition.
Ability to effectively use computers, telephones, and computer systems.
Operate standard office equipment.
Lift and carry up to 25 pounds.
Operate a motor vehicle in a safe manner.
On-site property inspections – must be able to perform property inspections that require walking the grounds and may encounter rain, hail, wind, dust, fumes, water, potholes, uneven ground surfaces, trip hazards and other weather/environmental conditions outside the our control. Normal office conditions while indoors.
References, criminal background check and drug screen required. Salary commensurate with experience. Benefits package including 401k with company match.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Real Estate
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