At Pequity, we’re dedicated to modernizing compensation management with cutting-edge software solutions that make pay decisions transparent and equitable. We bridge the gap between employers and their workforce, ensuring a fair and motivating workplace culture. The world’s fastest growing companies trust Pequity to power their compensation programs - like Instacart, SoFi, Canva, and Uber Freight.
Job Overview
We are seeking a Compensation Customer Success Manager who embodies the hybrid vigor of a compensation business partner and a customer success manager. This role requires a strategic thinker who can not only nurture and expand our customer relationships but also adeptly implement our compensation management software. The ideal candidate will have a strong background in HR or compensation combined with a passion for delivering exceptional client service.
You Are: Organized. People oriented. Thrive on data gathering. Responsive and punctual.
Key Responsibilities
Build and organize processes that create a strong customer experience across the Pequity internal teams.
Collaborate across Pequity Compensation Solutions, Pequity Support, and Pequity Product team to handle customer concerns and projects, and deliver an optimal, organized plan for customers.
Develop and maintain strong relationships with customers, understanding their business needs and challenges to ensure that Pequity’s software solutions align with their compensation goals.
Act as a strategic advisor to clients on compensation best practices, helping them understand the full capabilities of Pequity’s software.
Manage the onboarding and implementation process for new clients, ensuring a smooth transition and a strong start with our platform.
Provide ongoing support and training to clients, assisting them in optimizing their use of Pequity’s products.
Collaborate with the product development team to relay customer feedback and help shape future product enhancements.
Conduct regular check-ins and account reviews to monitor client satisfaction and proactively address any issues.
Develop resources, workshops, and webinars to educate clients on compensation trends and product updates.
Drive customer loyalty and retention through outstanding service and support.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field. A focus on compensation management is highly desirable.
Adept at using spreadsheets, Excel, including creating pivot tables and calculations.
5+ years of experience in a customer success, account management, or HR/compensation role, preferably in a tech or SaaS environment.
Strong understanding of compensation structures and market trends.
Excellent communication and interpersonal skills, with the ability to engage and educate customers effectively.
Proven track record of fostering positive client relationships and delivering measurable business results.
Comfort with technology and the ability to master new software quickly.
Ability to work in a dynamic, fast-paced environment.
Why Pequity
Join us and be part of a visionary company that is transforming the landscape of compensation management. At Pequity, we value innovation, integrity, and inclusivity. We offer a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in a crucial area of HR technology.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
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