Content Manager

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About The Role

We are hiring a Content Manager to join our Customer Success (CS) team. This role is essential in ensuring our customers have access to high-quality content that supports their use of our product, and our internal team has the resources needed for effective training and customer support. The Content Manager will develop, manage, and optimize content related to product launches and updates, collaborating with various teams to gather accurate information. This position will involve creating comprehensive resources, including agent SOPs and macros, to empower both our customers and our internal team. The Content Manager will play a critical role in enhancing the customer experience by providing clear, helpful, and up-to-date materials.

What You’ll Do

• Collaborate with the Product team to stay informed about upcoming product launches and updates, ensuring accurate and timely content creation.
• Develop and implement a comprehensive content strategy that aligns with product changes and addresses customer and internal team needs.
• Create high-quality content, including agent responses, standard operating procedures (SOPs), lesson checks, and help center articles, to support both customer inquiries and internal training.
• Maintain and organize a content calendar to manage production schedules, ensuring timely updates and content delivery.
• Work closely with the Training and Quality Assurance team to identify and address content requirements for customer support and training initiatives.
• Monitor and analyze content performance using analytics tools, leveraging feedback from customers and agents to continuously improve materials.
• Develop educational content to support customer onboarding and ongoing education, ensuring customers can effectively use our products.
  
  

Key Qualifications

• Proven experience as a Content Manager, Content Strategist, or similar role.
• Experience creating content for customer success, customer support, or a related field.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of content management systems and content creation tools.
• Excellent project management and organizational skills.
• Ability to work collaboratively in a cross-functional team environment.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Familiarity with SEO best practices and content optimization techniques.
  
  

The national pay range for this role is $102,000-$118,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company stock options
• Unlimited paid time off with a PTO minimum + 13 company paid holidays
• Parental leave
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription