The Chief Operating Officer (COO) directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by the President, the Chief Executive Officer and the Board of Directors. Leads and directs the following functions and/or business units: operations, account management, client services, ecommerce, vendor management, and product development. Assists the President in the development of organization policies and goals that cover operations, personnel, financial performance, and growth of the functions and/or business units mentioned above.
About the Role:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities:
Build and enhance the end to end operational processes and procedures
Provide superior services to all the organizations that sign up for their fundraising needs
Develop best in class customer service for all consumers and potential consumers on our platform
Drive a plan to manage and enhance our ecommerce platform to maximize consumer experience and ultimately consumer spending, while coordinating with the marketing team
Engage with new product suppliers to provide consumers with more product choices and provide our organizational partners higher percentages for their fundraising
Help with the funding initiative
Qualifications:
NO RELOCATION REQUIRED. Base + Commission/Performance Bonus + % Equity. This is a semi-entrepreneurial opportunity to grow with the client company.
Seniority level
Executive
Employment type
Full-time
Job function
Strategy/Planning, Management, and General Business
Industries
Philanthropic Fundraising Services and IT Services and IT Consulting
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