Credit Collections Specialist

Position will begin in Fairfield NJ, and then will relocate to Jersey City NJ in the beginning of 2025

4 days in the office, and 1 remote day

Credit Collections Specialist, your responsibilities include the following:

• Responsible for managing customer accounts.
• Monitoring outstanding balances and collecting payments in a fast-paced environment.
• Support the collection team, by ensuring that customer accounts are accurately reconciled, and notices are sent on a regular basis in alignment with the collection team.
• Monitor customer accounts to identify overdue payments and outstanding balances.
• Resolve billing discrepancies or disputes by investigating payment discrepancies, and incorrect billing.
• Provide timely and professional responses to customer inquiries regarding invoices, payment terms, and account status.
• Collaborate with cross-functional teams, including Sales and Customer service, to ensure accurate and efficient resolution of customer issues, and to achieve faster collections results.
• Excellent communication skills, strong attention to detail, and a results-driven approach.
• Apply financial policies and procedures consistently to ensure compliance with company guidelines and regulations.
• Minimize overdue recovery targets.
• Ensure accurate reporting and analysis.
• Maintain and update the customer database in alignment with Sales and Customer Service.
• Continuously identify and assist in implementing process improvement, to enhance collections efficiency and effectiveness.

Qualifications:

• 3-5 years experience in a similar role: Collection, Accounts Receivable, Treasury, or similar area
• Bachelors Degree
• Knowledge of payment terms, banking, and risk assessment
• Strong analytical and critical thinking skills with attention to detail
• Credit management
• Customer relationship management
• Proficient in Excel, ERP systems, and Office, SAP is a plus.
• Basic knowledge of commercial law

KPI

• Quality: Quality of Reporting Analysis and Timing and quality of payment
• Economics: FCF, Credit Ageing, DSO
• Timing: Timing of payment and Respect of quarterly targets