Customer Care Representative
$20-$25/hr
Centennial, CO (Hybrid- 2x a week onsite)
Customer Care Representative
Inceed has partnered with a great client to help find a skilled Customer Care Representative to join their team!
The Customer Care Rep is responsible for responding to customer contacts, completing outgoing 3-day calls and other related duties.
Responsibilities:
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
#MON
Centennial, CO (Hybrid- 2x a week onsite)
Customer Care Representative
Inceed has partnered with a great client to help find a skilled Customer Care Representative to join their team!
The Customer Care Rep is responsible for responding to customer contacts, completing outgoing 3-day calls and other related duties.
Responsibilities:
- Respond to customer phone calls, emails and written correspondence in a courteous and professional manner within the specified timeframes
- Outgoing 3-day & Collections Calls
- Obtain proper documentation from customer and update data change in systems
- Research and accurately update/submit credit dispute data via e-Oscar and update BOS/LSAMS and Excel tracking report
- Research payment change requests and VPPE issues
- Mortgage industry experience required
- Servicing call center experience preferred
- Excellent written and verbal communication and customer service skills
- Proficient in MS Word/Excel
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid Time Off, 401k, and Holiday Pay*
- Weekly direct deposit or pay card deposit
- This position requires a background check, employment verification and education verification
- This position is a 3 month contract
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
#MON
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Seniority level
Entry level -
Employment type
Contract -
Job function
Other -
Industries
Staffing and Recruiting
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