Customer Experience Chat Representative

Vari is GROWING and we need talented individuals like you on our team!

WHO YOU ARE

You:

• Raise the bar by taking the initiative to achieve results and make excellence your goal.
• Create lifelong fans by making customer experience your top priority.
• Are authentic and say what you mean, share how you feel, and are your true self.
• Are a team player and foster a sense of community by recognizing and valuing the unique contributions of our team.
• Believe it’s possible and look at challenges optimistically – seeing opportunities to bring solutions to the table.
• Embrace change and recognize the industry and the company is evolving.

Additionally, you are:

• Detail oriented with excellent written communication skills.
• Positive individual with exceptional customer service skills and a Can-Do attitude.
• Able to adapt in a fast-paced growing organization while maintaining attention to detail.

WHAT YOU’LL DO

• Respond to a high volume of live chats, fan emails, social media posts and reviews regarding product offerings, inquiries, replacement/return inquiries, account management, etc ensuring quality service.
• Utilize effective professional writing to resolve inquiries with the utmost professionalism and care.
• Triage customer needs in real time via written communication with multiple fans seamlessly.
• Be empowered to make decisions and problem solve utilizing strong written communication skills.
• Comfortable in upselling our product line and services to better guide fans on their ideal solution.
• Maintain current working knowledge in all areas of Vari’s product line offerings, processes, services, policies and procedures.
• Proactively works to assist others in achieving organizational objectives.

HOW YOU’LL GET THERE

• 3+ years of email and/or chat support in a customer service environment.
• Minimum typing 55 WPM
• Strong oral and written communication skills required
• Strong interpersonal and decision making skills
• Technical proficiency in standard business computer operations
• Experience in Salesforce environment preferred.

COMPANY DESCRIPTION

We started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast.

From a collection of office furniture to workspaces offering space-as-a-service, we provide everything high-growth businesses need to unlock the potential of their workforce. Today, we have over 3 million fans worldwide. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies.

We promote a company culture that encourages diversity, creativity, innovation, and inclusion. Vari has become one of the most innovative, forward-thinking companies in the world. We’re growing quickly, so our company is fast-paced and exciting, but also friendly and supportive. Our employee benefits package includes medical, dental, and 401k, but also profit sharing, education reimbursement, and wellness perks, like an onsite gym.

Why Vari?

We’re award winners:

• Work at a “Best Place to Work” – FORTUNE Magazine
• Grow with the “National Entrepreneur of the Year” – EY
• Be part of the “Fastest Growing Company in DFW” – SMU
• Learn from award-winning leadership – Most Admired CEO (Dallas Business Journal), CMO of the Year (American Marketing Association), Outstanding CFO – Large Private Company (DCEO)

We want you to be happier and healthier:

• Your own Active Workspace
• On-site gym with Peloton cycles and a spa-like locker room
• Group fitness classes – from bootcamps to yoga
• Meditation and chair massage pods
• Subsidized healthy food from Fresh Café
• Outstanding overall total rewards package
• Wellness program and insurance premium discounts

We value our employees:

• Community Team that cares
• Enhanced paternity / maternity programs
• 401k and profit-sharing plan
• Paid personal time off
• Paid volunteer time off
• Team building events on and off site
• Mentoring and career development
• Gourmet coffee bar
• Education reimbursement
• Short-term and long-term disability premiums covered at 100% by Vari

**Vari provides equal employment opportunities to applicants and employees without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.