Customer Service and Field Operations Manager
Customer Service and Field Operations Manager
ExpertHiring
Colorado Springs, CO
See who ExpertHiring has hired for this role
Compensation: $80,000 to $95,000 Annually
- Health Care Plan (Medical, Dental and Vision)
- 401k with company match
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off
- Short Term and Long Term Disability
- Training and Development
- Customer Service Team Management
- Field Operations Team Management
- Team Management and Development
- Customer Satisfaction and Relationship Management
- Performance Analysis and Reporting
- Bachelor's degree in Business Administration, Operations Management, or related field
- MBA or equivalent experience
- 10+ years’ experience in customer service with experience in managing customer service and field operations teams in a technical industry
- Strong leadership skills
- Excellent communication and interpersonal skills
- Analytical mindset
- Ability to work effectively in a fast-paced, dynamic environment
- Technical/Manufacturing experience
- Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience
- Self-management/organization skills
- Proficiency with Microsoft Office Suite
- CRM/ERP/Ticketing System Experience
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Staffing and Recruiting
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