Customer Service Assistant
Customer Service Assistant
Servco Pacific Inc.
Honolulu, HI
See who Servco Pacific Inc. has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
$16.65/hr - $20.77/hr
Our Customer Service Assistant will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Pukoloa Service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.
Responsibilities
Interested?
Visit www.servco.com/careers to apply online or email us at careers@servco.com.
Equal Opportunity Employer and Drug-Free Workplace
Pay Range: $16.65 - $20.77 per hour
Responsibilities
- Confirm customer appointments and service needs
- Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents
- Track loaner vehicle mileage and perform vehicle walk around with customer
- Ensure loaner vehicles are cleaned and fuelled. Maintain vehicle fuel log
- Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
- Prepare daily loaner vehicle report
- Submit radios claims on a timely basis
- Pack and ship returned radios to vendor
- Order replacement radios and arrange for radio installation appointment when new radio arrives
- Prepare and submit Krex claims and monitor status of payment
- Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
- Assist Service Consultants with opening report orders and actively delivery as needed
- Provide clerical support to the service management team
- High school graduate or equivalent
- Minimum six months of general clerical or customer service work experience
- Auto dealership service department experience preferred
- Proficient with Microsoft Word and Excel
- Dealership management system experience and/or DealerTrack experience preferred
- Accurate typing
- Strong communication and customer relations skills
- Must be detail oriented, able to multi-task and be a team player
- Work schedule: Monday, Tuesday, Thursday, Friday, Saturday from 7:00am - 4:00pm
Interested?
Visit www.servco.com/careers to apply online or email us at careers@servco.com.
Equal Opportunity Employer and Drug-Free Workplace
Pay Range: $16.65 - $20.77 per hour
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Retail
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