Customer Service/Warranty Manager

The Customer Service/Warranty Manager at Sea Fox Boat Company is responsible for management of all on-site warranty projects, communication of claims across all departments, and maintaining the Sea Fox standard. It is expected that the Warranty Manager will complete the work on time and to the Sea Fox standard while maintaining productivity and customer/dealer satisfaction. It is crucial that the Warranty Manager communicates priority information to production, engineering, and other departments to ensure our product is top quality and each individual customer is satisfied.

Roles and Responsibilities:

• Communicate directly with dealers and owners by phone, email, etc. to answer questions, order parts, and coordinate the process of boat warranties, maintenance, and repairs in a timely manner to ensure high customer satisfaction
• Determine warranty status and best method of repair; coordinates bringing boats in if necessary
• Update engineering and production on recurring issues, component problems, and common infield and QC problems
• Coordinate shipping of warranty boats on site
• Management of warranty boats on site
• Includes:
• Documentation of Inbound Units
• Date of Arrival
• Problem to be address
• Solutions
• QC Boat with Final QC Paperwork
• Warranty Release
• Winterization
• Work with production to correct quality concerns prior to ship date
• Maintain the check-in and check-out process for all warranty projects
• Complete RGA for warranty parts credits in assistance to the Customer Service Representative
• Performs clerical duties including typing, filing, and completion of simple forms
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
• Answers phones, directs calls to appropriate individuals, and prepares messages
• Copies, sorts, and files records related to office activities, business transactions, and other matters
• Performs other related duties as assigned.
• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations
• Uses computer database to retrieve necessary customer information, inventory information, and purchase order status
• Drafts purchase orders and invoices to submit to the accounting department
• Participate and lead weekly meetings with production employees to close the gap
• Maintains files of active orders and updates with changes to customer accounts or orders
  
  

Required Skills/Abilities:

• Ability to type at least 45 words per minute
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 35 pounds at times.
  
  

Sea Fox Boats offers weekly pay, benefits, 401K and a generous PTO policy. Come join the Sea Fox family today!

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