Thrive

Customer Success Lead (US)

Thrive United States
Thrive

Customer Success Lead (US)

Thrive United States
3 weeks ago 113 applicants

See who Thrive has hired for this role

We're currently seeking a dynamic Lead Customer Success Manager (CSM) to join our team of exceptional individuals. This is an extraordinary opportunity to step into a role with significant growth potential as we expand globally.

If you possess industry expertise, boundless energy, and are driven by the success of our customers, we want to hear from you.

What You'll Do

  • Stakeholder Management: Foster strong relationships with our international customer base, deeply understanding their goals and organisational objectives.
  • Strategic Planning: Collaborate with Account Directors to build strategic account plans that identify risks & opportunities for account development. Proactively identify and nurture opportunities for upsell, cross sell and expansion aligned to customer needs.
  • Driving Success: Collaborate with customers to establish key success metrics, driving progress and achievement against these. Take ultimate responsibility for demonstrating value and success to customers, ensuring maximum value from Thrive products and services by showcasing tangible business impacts aligned with their broader learning strategies.
  • Customer Education & Enablement: Deliver product training and conduct workshops to support customers to be successful with our solutions, driving continuous improvement and optimisation.
  • Customer Advocacy: Drive advocacy and awards, building case studies and referrals. Effectively monitor customer health, building plans to proactively address risks and issues.
  • Engagement: Build and deliver effective customer engagement plans, delivering thought leadership events that showcase Thrive’s expertise in L&D, technology trends and industry best practices.
  • Innovation: Stay updated on industry trends and emerging technologies to drive innovation in Thrive products supported through our Customer Success strategy.

What We're Looking For

  • Passion for exceptional learning experiences and a commitment to pushing the boundaries of how Learning and Development (L&D) teams contribute to business success.
  • Minimum 3 years working in an L&D role.
  • Strong ability to engage customers in a consultative manner, understanding their business challenges and advising on tailored solutions.
  • Confident and articulate communicator capable of leading discussions with L&D leaders.
  • Keen interest in staying abreast of the latest trends and innovations in the field.
  • Agility in work methodologies, with the ability to adapt to evolving business needs and scale.
  • If you're ready to take on a senior role in driving customer success within a rapidly growing company that thrives on innovation, we encourage you to apply and be a part of our journey.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Software Development

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