Customer Success Manager (100% Remote)
Company Description
Ascen is a Y Combinator-funded back-office platform tailored for staffing companies. Our mission is to offer staffing firms an exceptional suite of back-office services, empowering them to focus on their clients and contractors. These services include contractor onboarding, timesheets, payroll and invoicing, funding, and employer of record, all seamlessly integrated into a single white-labeled platform.
Role Description
We seek a highly capable Customer Success Manager to help support our various platform stakeholders. This position is 100% remote. This is a multi-hat role that focuses on people skills and general helpfulness in solving our problems.
Key Responsibilities
- Help onboard and respond to questions from staffing partners, contractors, and clients
- Creatively solve problems related to HR, product, or technical issues
- Interact with various regulatory agencies and vendors
- Complete paperwork when certain compliance or HR issues arise
- Improve our help center, documentation, operating procedures, and software products
Qualifications
- Bachelor’s degree.
- Excellent written and speaking skills.
- Detail-oriented with strong organizational skills.
- Ability to work independently and remotely.
- Experience in a fast-growing startup is a plus.
- Experience in staffing/PEO/payroll is not required but is an advantage.
Why Join Ascen?
- Opportunity to work in a dynamic, fast-growing startup environment.
- Be part of a supportive and innovative team with significant room for professional growth.
- Competitive salary and benefits package.
- Flexibility to work remotely.
-
Employment type
Full-time
Referrals increase your chances of interviewing at Ascen by 2x
See who you knowGet notified about new Customer Success Manager jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Success Manager (West Coast)
Customer Success Manager (West Coast)
-
Senior Customer Success Manager
Senior Customer Success Manager
-
Customer Success Manager
Customer Success Manager
-
Manager, Scaled Customer Success
Manager, Scaled Customer Success
-
Customer Success Manager
Customer Success Manager
-
Manager, Customer Success
Manager, Customer Success
-
Customer Success Manager, Core
Customer Success Manager, Core
-
Customer Experience Manager
Customer Experience Manager
-
Lead, Customer Success Manager
Lead, Customer Success Manager
-
Customer Support Manager
Customer Support Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub