Ascen is a Y Combinator-funded back-office platform tailored for staffing companies. Our mission is to offer staffing firms an exceptional suite of back-office services, empowering them to focus on their clients and contractors. These services include contractor onboarding, timesheets, payroll and invoicing, funding, and employer of record, all seamlessly integrated into a single white-labeled platform.
Role Description
We seek a highly capable Customer Success Manager to help support our various platform stakeholders. This position is 100% remote. This is a multi-hat role that focuses on people skills and general helpfulness in solving our problems.
Key Responsibilities
Help onboard and respond to questions from staffing partners, contractors, and clients
Creatively solve problems related to HR, product, or technical issues
Interact with various regulatory agencies and vendors
Complete paperwork when certain compliance or HR issues arise
Improve our help center, documentation, operating procedures, and software products
Qualifications
Bachelor’s degree.
Excellent written and speaking skills.
Detail-oriented with strong organizational skills.
Ability to work independently and remotely.
Experience in a fast-growing startup is a plus.
Experience in staffing/PEO/payroll is not required but is an advantage.
Why Join Ascen?
Opportunity to work in a dynamic, fast-growing startup environment.
Be part of a supportive and innovative team with significant room for professional growth.
Competitive salary and benefits package.
Flexibility to work remotely.
Employment type
Full-time
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