AlohaABA aspires to build technology that helps our customers streamline their day to day operations, which allows them to provide better quality care to their patients. Our Customer Success team is expanding and here is your opportunity to make an impact at a fast growing startup.
You’ll be working face-to-face with the founders, developers, and managers of other departments to support our customers. You’ll be responsible for developing & maintaining existing relationships including handling support tickets, reporting bugs, updating AlohaABA’s knowledge base and leading the customer to full adoption our platform. We are seeking a candidate that has proven success in developing strategic relations, ability to lead trainings, and overall support operations. You should be OBSESSED with providing stellar customer service and support. The customer’s voice will be in your hands.
This role will report directly to the CSM Lead. We are a small and growing team, so your responsibilities will evolve rapidly.
What you’ll do
Build trust and create meaningful relationships with key stakeholders while onboarding new customers.
Manage our help desk and support tickets
Be a guru of AlohaABA
Create and update our help center materials
Test and report bugs to the product team
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
What you have
You’ve worked in a customer facing role and love talking =)
Experience working in a B2B industry is a PLUS
You’re meticulously organized and detail oriented
You have experience using CRMs, support and communication tools.
2 years of professional experience.
You don’t shy away from a challenge
Strong empathy AND passion for building relationships
Having a BCBA/RBT and or ABA industry experience is a HUGE plus
MUST have at least 1 year of SAS experience
Must have at least 2 years of Customer Success experience.
Benefits
Health/dental/vision insurance
401k
Annual Bonuses
Flexible workplace
Seniority level
Entry level
Employment type
Full-time
Industries
Software Development
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