Customer Success Manager

Compensation Range:

$35.00 per hour - $40.00 per hour

Welcome to IntePros, a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your long-term career journey. At IntePros, we believe in comprehensive well-being. You have access to our medical, dental, vision, and mental health programs, ensuring your health and wellness are taken care of. To support your continuous growth, we also provide a $1,500 per year education and professional certification fund. Diversity and inclusion are cornerstones of our company ethos. IntePros is proud to be an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, sexual orientation, disability, age, veteran or military status, retaliation, or any other characteristic protected by law. We celebrate the rich tapestry of backgrounds and perspectives that make us stronger as a team. Please note that only qualified individuals being considered will be contacted. We appreciate your interest and look forward to potentially embarking on a transformative journey together.

IntePros is seeking a Customer Success Manager for a global technology company to help build a customer support team for a new b2b solution.

• Field requests coming in and find resolution needed. Will be responsible for managing customer relationships / support
• In this role, you will be responsible providing customer support as well as for building and enhancing customer experience processes and mechanisms.
• Should possess strong account management skills, be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives.
• Demonstrate a high level of ownership and ability to navigate ambiguity. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.
  
  
  

Key Responsibilities:

• Deliver exceptional customer support and maintain a high level of customer satisfaction:
• Handle customer inquiries and issues with a sense of urgency and professionalism.
• Demonstrate a deep understanding of solutions, products and policies to provide accurate and valuable guidance.
• Continuously expand your knowledge and skills to stay ahead of evolving customer needs and industry trends.
• Foster strong relationships with customers and serve as a trusted partner in their success.
  
  
  

Serve as a subject matter expert and trusted advisor for small and medium customers:

• Develop a comprehensive understanding of each customer's business, goals, and pain points.
• Identify opportunities to optimize the customer's use of solutions.
• Collaborate with cross-functional teams to design and implement tailored solutions that address the customer's needs.
• Manage escalated customer inquiries and issues, ensuring timely resolution.
  
  
  

Contribute to the development and execution of initiatives to improve Device Solutions customer experience:

• Analyze customer feedback, usage data, and industry trends to identify areas for improvement.
• Provide subject matter expertise and input on the design and implementation of new features, processes, and policies.
• Serve as a customer advocate within the organization, representing the voice of the customer.
• Work closely with product, engineering, and operations teams to support the delivery of strategic initiatives.
  
  
  

Qualifications:

• Bachelor's degree or equivalent experience
• 3+ years of customer success, account management, or customer support experience, preferably in a B2B (TECH) environment
• Proven track record of contributing to strategic initiatives and delivering measurable results
• Excellent written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.
• Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.
• Demonstrated ability perform data analysis, reporting, and forecasting to guide business decisions in an ambiguous environment.
• Proficient in the use of customer relationship management (CRM) tools and customer support software