Customer Success Manager, Core

FIND YOUR MISSION

Missions are accomplished with people, driving towards a greater purpose. At ClearCompany, our mission is to help our 2000+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCompany provides back which contributes to our professional development and the pursuit of our personal missions and passions outside of work. Learn more about our state of the art, cloud-based talent platform and why you should consider joining us here.

CUSTOMER SUCCESS MANAGER, CORE

Listed in the Inc. 5000 for multiple consecutive years as the fastest growing Talent Management platform in America, we are expanding our Customer Success Team to retain existing clients and cultivate client advocacy through building the client’s perceived value, problem-solving issues and proactively identifying trends. Customer Success Managers act as a liaison between the client and internal ClearCompany departments to ensure that the products we are providing are meeting the client’s needs and surpassing expectations.

The base compensation for this position is $56,500 to $68,000 depending on experience and qualifications. This role is eligible for an additional compensation incentive in the form of performance based bonus paid out quarterly. The quota is based on 1) Revenue Retention, 2) Revenue Growth, and 3) Customer Health. The bonus payout is $10,500 annually when performing on target. A detailed incentive plan will be provided in writing at the time of offer.

WHO YOU’LL WORK WITH

As a Customer Success Manager, you will collaborate with many teams, such as Product, Support, Sales, Account Management and Implementation, to create the best experience for your customers. Your knowledge of your customer’s business and the knowledge of ClearCompany’s products and services will allow you to advocate for the best solution.

As our departments work so closely together, we are always looking to improve our current processes. We welcome ideas to work collaboratively, and can't wait to hear yours!

WHAT YOU’LL DO

• In your first 90 days, you’ll
• learn the ins and outs of our platform, from how it works to how we create a positive impact on our client’s businesses
• take ownership over a portfolio of clients: learning their needs and challenges, and beginning to identify where we can provide the most value to retain as many clients as possible
• learn how to use our Customer Success technology most effectively to manage your large customer portfolio
• Within your first 6 months, you’ll
• establish yourself as a trusted advisor for your clients offering best practices and recommendations so they can get the most value possible
• create control and consistency within your portfolio through both 1: many communications, and 1:1 interactions with your portfolio

WHAT WE’D LIKE YOU TO HAVE

• Experience in Customer Success, Customer Advocacy, Project Management, Sales, Marketing, Human Resources, or other relevant experience
• A curious, innovative “self-starter” who is passionate about creating and experimenting to find solutions
• Enjoy working both independently and collaboratively to ensure clients are having a positive experience, and seeing value
• Ability to work in a high volume and fast paced role
• A customer-centric mindset that is driven by the ability to help customers leverage ClearCompany’s Talent Management Platform to achieve their desired goals
• A strong sense of accountability and ownership that allows you to operate honestly and tactfully with customers
• Transferable skills are welcomed

WHAT YOU’LL LOVE ABOUT CLEARCOMPANY

• The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
• A commitment to diversity & inclusion. Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 2,000+ customers. We have an employee driven DE&I task force, partnership with Change Cadet DEIB Advisory Services, and we support employee engagement channels such as DE&I, LGBTQIA+, Women in Tech, and Women in Leadership.
• Outstanding benefits. Flexible vacation, 85-90% employer paid medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here.
• It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team. Learn more about our core values.
• Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews.

ClearCompany is an equal opportunity employer. We support and encourage diversity.