RealPage, Inc.

Customer Success Manager I, Sales

RealPage, Inc. Richardson, TX
RealPage, Inc.

Customer Success Manager I, Sales

RealPage, Inc. Richardson, TX
1 week ago 70 applicants

See who RealPage, Inc. has hired for this role

Summary

The Customer Success Manager - Small Business is responsible for the performance, growth, and retention of accounts within their assigned vertical. The CSM is the primary relationship owner with the clients and drives success through a consultative and strategic approach to partnership.

Primary Responsibilities

  • Work in a high-volume delivering value to your customer base through strategic outreach and engagement.
  • Proactively translate specific needs/business objectives of accounts into actionable and strategic account plans that drive the realization of value for the customer.
  • Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell.
  • Analyze benchmarks, trends, and outliers within customer data.
  • Advanced knowledge of marketing strategies, competitive landscape, and points of differentiation. 
  • Meet and exceed quarterly revenue targets. 
  • Maintain and develop your overall industry knowledge and the competitive landscape, and use those tools to inform and consult customers
  • Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction. 
  • Resolve customer issues that arise with good judgment and decision-making; escalate as necessary through appropriate channels.
  • Maintain accurate customer details in CRM (Salesforce.com) as required by management.



Required Knowledge/Skills/Abilities

  • 2+ years of experience generating, qualifying, accelerating, and closing up-sell/cross-sell opportunities.
  • Bachelors, Masters degree, or industry experience preferred.
  • Proven ability to manage complex customers. 
  • Proven history of understanding competitive landscapes
  • Experience managing customer expectations, objections, and complaints.
  • Experience with CRM systems, Salesforce preferred.
  • Excellent time management and organizational skills.
  • Excellent written, verbal, and interpersonal communication skills. 
  • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity.
  • Technically savvy with Microsoft Office Suite and Google Workspace.
  • Any certifications with Real Estate associations such as NARPM or CAI is highly desired.
  • This individual needs to be a self-starter who is motivated by resolving client issues and selling solutions to collect commission income.

  • Seniority level

    Not Applicable

  • Employment type

    Full-time

  • Job function

    Sales and Business Development

  • Industries

    Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at RealPage, Inc. by 2x

See who you know

Get notified about new Customer Success Manager jobs in Richardson, TX.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More