Customer Success Manager- US
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
- Owning and managing your customers’ life cycles:
- Training and Onboarding of new customers.
- Assure complete adoption and integration of products within the customer's environment.
- Ensure customer retention and identify expansion opportunities.
- Actively mitigate churn risks, and work to manage and eliminate such risks.
- Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
- Provide ongoing technical support to customers, addressing their concerns and requests.
- Prior experience in customer-facing processes in SaaS & B2B environments
- Excellent written and oral communication skills in English
- Hands-on technical background, particularly with cyber security products and services
- Strong team player with self-starter capabilities and a proactive approach
- Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
- Spanish communication (written / oral) skills or proficiency in other languages
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Computer and Network Security
Referrals increase your chances of interviewing at Cybersixgill by 2x
See who you knowGet notified about new Customer Success Manager jobs in Boston, MA.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Support Specialist
Customer Support Specialist
-
Customer Success Manager - Cloud Data (Bio Pharma)
Customer Success Manager - Cloud Data (Bio Pharma)
-
Enterprise Customer Success Manager
Enterprise Customer Success Manager
-
Customer Support Representative (remote)
Customer Support Representative (remote)
-
Enterprise Customer Success Manager EMEA
Enterprise Customer Success Manager EMEA
-
Customer Service Representative - Work From Home
Customer Service Representative - Work From Home
-
Senior Customer Success Manager
Senior Customer Success Manager
-
Senior Client Success Manager - Higher Education & Ed-Tech
Senior Client Success Manager - Higher Education & Ed-Tech
-
Partner Success Manager
Partner Success Manager
-
Program Manager, Digital Customer Success
Program Manager, Digital Customer Success
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More