Customer Success Paralegal

About Upsolve

Upsolve is an award-winning nonprofit dedicated to assisting low-income families in filing for bankruptcy at no cost through innovative technology solutions. To date, Upsolve has helped alleviate over $300 million in debt for families burdened by medical bills, predatory loans, and layoffs. We aim to merge the efficiency of tech startups with the measurable impact characteristic of successful nonprofits.

Funding and Recognition

Upsolve's efforts are supported by notable funders including Y Combinator, Eric Schmidt, the Robin Hood Foundation, Jim Breyer, Vinod Khosla, and Chris Sacca, with nearly $4 million raised to date. Our work has received significant accolades, such as being named one of the Top 100 Inventions of the Year by TIME in 2020 and awarded World Changing Idea of the Year in Social Justice by Fast Company in 2019.

Responsibilities

• Assist users via email and text with inquiries regarding bankruptcy and Upsolve’s services.
• Help users update their forms and address any complications arising in their cases.
• Keep users informed about important deadlines related to their bankruptcy cases.
• Provide weekly feedback to the engineering team to help improve our product based on user experiences.
  
  

Qualifications

• A commitment to supporting low-income communities or a personal connection to the mission.
• Experience as a paralegal or in a customer success role is preferred.
• Strong writing and problem-solving skills, with the ability to simplify complex topics for general audiences.
• Exceptional empathy, work ethic, and organizational skills, with a dedication to providing outstanding customer service.
  
  

Please Note

This may not be the right opportunity if you plan to apply to law school within the next 2-3 years, or if you lack prior experience in a paralegal, customer support, or service role.

How to Apply

If you're interested in joining our team, we encourage you to reach out. Please send an email to joinus@upsolve.org, including your resume and a few paragraphs explaining why you believe you would be a suitable fit.

Employment Type: Full-Time