The Customer Support Representative connects with customers through various communication methods to assist with current needs and help determine future needs.
Excellent Customer Service Experience
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with customers by phone or email to check the level of satisfaction with their purchases
Letting customers know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a customer’s questions
Escalating concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of ISRs and other departments to find appropriate solutions to problems
Provide Branch Support to Managers and ISRs companywide
Provide assistance to new acquisitions to help them learn policies, procedures, and parts lookups
Assist Ecommerce customers with product questions and availability
Assist customers with follow up questions on pending orders
Backup Order Processor for Website Orders
Requirements
Preferred Skills:
Computer knowledge of Microsoft products
Skills interacting with both emails and phone calls
10 key and quick typer
Automotive Engine Parts Knowledge
Problem Solver and Solution Driven
Cheerful personality and eager to help mindset
Bilingual is a plus
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Webrecruit by 2x