Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B support team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. J Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About The Job
Shift: Saturday-Wednesday
Hours: 6:30pm-3:30am
As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Requirements
1+ years of experience in a technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with customers
Preferred Requirements:
Bachelor's degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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