Customer Support Specialist
Customer Support Specialist
24 Seven Talent
Seattle, WA
See who 24 Seven Talent has hired for this role
- $22/hr + benefits on W2
- Onsite in Seattle, WA
- 8+ month contract with likely extension/conversion
Our client is a leading, U.S-based luxury retailer! They are seeking a Customer Support professional to provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail).
Responsibilities include providing website technical support to customers by researching and answering questions; troubleshooting and opening service tickets on website problems; technical support to our Work at Home and in house agents; communicate with customers regarding order issues. Personalizing customer interaction with complete resolution and ensuring customer satisfaction.
Responsibilities:
- Personalize and relate to the customer in a way that signifies their importance as an individual.
- Provides answers to customer by identifying problems, researching answers, while guiding customers through the corrective steps, notifying internal departments of issues and provide clarifying examples.
- Resetting passwords.
- Simultaneously navigate multiple software applications and technologies to service customers.
- Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
- Provide customers with critical product information that ensures the proper fit and customer satisfaction.
- Suggest alternative items to customer for unavailable merchandise.
- Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership.
- Accurately assess situations through customer queues to properly resolve their needs.
- Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
- Accountable to meet service level standards.
- Work with multiple teams and departments in an effort to resolve customer issues.
- Research and document order issues within the system as well as resolve internal alerts.
- Contact customers for order issues, i.e.: backorders, cancels, delays.
- Other tasks as needed.
Behavioral:
- Reliability is very important to the success of the position. Outstanding attendance is critical.
- Excellent customer service skills with a high level of professionalism and fosters effective communication by utilizing active listening, verbal and written skills.
- Demonstrate a commitment to teamwork through relationship-building and collaboration.
- Deliver productivity through the efficient use of time and a commitment to strong results.
- Develop rapport quickly and maintain good customer relationships both internally and externally.
- Possess integrity with a strong sense of confidentiality to protect customers, fellow employees, and manager’s propriety information.
- Exhibits energy, enthusiasm and can learn and adapt quickly in a challenging, fast-paced environment
Interested? Apply today!
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Seniority level
Associate -
Employment type
Full-time -
Job function
Customer Service and Other -
Industries
Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Vision insurance -
Dental insurance
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