Customer Technical Support Engineer

Scion Technology has been engaged to conduct an immediate search for an experienced Customer Support Software Engineer for our client, a financial data provider organization based on the East Coast! In this role, you’ll help customers resolve technical challenges within the product line. This is a 30 hour a week contract for 4-5 months; and the candidate needs to be available to work 10:30 am to 5 pm Eastern time, Monday-Friday!

Perks:

• Opportunity to have a steady 30 hour a week role that allows you time for your own projects!
• Great work culture, experienced IT teammates, in the crypto industry
• Compensation range is $50-58 per hour, depending on experience

What you will be doing:

• Supporting client’s inquiries and incidents via Zendesk and Slack; diagnosing and resolving issues
• Utilize documented troubleshooting steps and procedures; as well as researching ways to resolve new issues that arise
• Document issues and correspondence in CRM
• Follow runbooks and documented escalation procedures as necessary

What you will need:

• Able to work 10:30 am to 5 pm, Eastern time, Monday-Friday
• Expertise in Python; ability to write script for API queries
• API experience- knowledge on how to query, use, etc
• Strong customer relations/interpersonal skills
• Experience with tools that process CSV, JSON, and other file formats
• Experience in a customer service/help desk/technical support role
• Experience in researching ways to solve new issues
• Experience in finance/crypto is a plus

Interested?

Contact Scion Technology today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About our firm:

Scion Technology is a national award-winning technical & IT staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement and temporary professional staffing. Our track record and recruitment process has made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firm in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times! More information about us can also be found at www.sciontechnical.com.

Scion Technology, a division of Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Technology proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us.