Data Entry Clerk

Homebridge believes that quality care comes from skilled and supported caregivers. As California's largest employer-trainer of caregivers and the State's largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.

In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly-diagnosed IHSS MediCAL beneficiaries each year, with a staff of more than 300 caregivers. The agency is also the major provider of training courseware to IHSS Career Pathways, a statewide program for government-funded in-home caregivers.

We are passionate about creating impact in the lives of those we serve.

Position Summary

The Data Entry Clerk or Program Analyst (PA) is a member of the Community Care and Enhanced Care Management (ECM) teams and reports to the Senior Program Analyst. The Program Analyst supports Homebridge compliance activities with partner organizations, supports the Community Care team to correctly record and track home care and ECM activities, and sets up new clients in our system.

Essential Job Functions

• Participates as an active member of the team responding to requests and executing procedures with diligence and urgency
• Ensures high quality delivery and documentation of home care by supporting members of the Community Care team (Managers of Care Teams, Care Supervisors, Home Care Professionals, etc..)
• Consistently reviews systems and processes and makes recommendations for improvement to meet the goals of providing consistent high-quality care and documentation
• Produces thorough and clear reports to relevant parties on expected schedules
  
  

Reporting and Compliance

• Builds, completes, and processes all necessary compliance reports for partner agencies
• Investigates and corrects discrepancies in reporting
• Follows up with teams who are past due and delivers reports on or ahead of schedule
• Assists manager with monthly, quarterly, and annual reports as necessary
  
  

Cross-Team Communication and Collaboration

• Works closely with Community Care and Enhanced Care Management teams to troubleshoot issues and recommends changes to get more accurate and thorough data
• Responds to requests and referrals from internal and external stakeholders in a timely manner
• Notifies necessary teams when there are changes to clients' status or eligibility
• Compiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested
  
  

Client Management

• Maintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur
• Uses MEDsys to compile current and correct client data
• Tracks requests for heavy cleaning and provides necessary invoices to IHSS team for fast and efficient billing
• Assists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status
  
  

Knowledge, Skills, Abilities and Education

• Is committed to the agency's mission to delivery of high-quality services
• Strong administrative, planning, organizing skills
• Robust analytical skills (including ability to create tables; reconcile, compile, sort, and clean data; and use basic formulas and features of Excel to analyze data)
• Demonstrated ability to solve problems and persevere through challenges.
• Is a sophisticated user of computer software and a quick learner of proprietary software
• Proven ability to consistently apply policies and procedures across various deliverables
• Demonstrated history of excellent verbal and written communication skills with a variety of stakeholders
• Skilled in time-management: able to manage day-today responsibilities along with urgent, time-sensitive needs
• Collaborative work style
• Works with integrity and a positive attitude
  
  

Education and Experience



While candidates holding an associate's degree in a related field is preferred, we also warmly welcome applicants possessing substantial work experience that equates to the educational qualifications.



Work Environment

This position is hybrid-remote, primarily sedentary, working at a desk in a temperature-controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

San Francisco Pay Range

$30.68—$31.99 USD

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment.