Desktop Support

Job Responsibilities

Provide technical support via phone, email, and in-person.

Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.

Set up and configure in-person and virtual meetings.

Utilize ServiceNow ticketing system to log, track, and prioritize support requests.

Install, configure, and maintain various software.

Assist users with password resets, account set ups, and access permissions.

Collaborate with other IT teams to resolve complex issues.

Maintain documentation of procedures, configurations, and troubleshooting steps.

Stay up to date on the latest technological advances.

Requirements

Relevant certifications, including Microsoft, Amazon, and CompTIA.

Proficiency with ServiceNow and similar ticketing systems.

Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.

Strong knowledge of mobile devices, including Android and Apple.

Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).

Excellent communication and customer service skills.

Ability to self-educate, using the internet, on technical scenarios that you have not experienced

Strong problem-solving and analytical skills.

Education: High School

Certification: CompTIA A+