Desktop Support Engineer
Desktop Support Engineer
Syntricate Technologies
New York, NY
See who Syntricate Technologies has hired for this role
Hope you are doing well
Number of position : 6
Only Full Time no C2C and No Contract
Full-time
I, Shakib (i3 infotek) would like to share a job opportunity as Desktop Support based in New York, NY (Onsite) location for a Full-time position.
- In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***
Desktop Support
Job Location: New York, NY (Onsite)
Duration: Full-time
Job Description
- Strong language proficiency and inter personal skills.
- Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc
- Experience in Windows & non-Windows Operating environment
- Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
- Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
- Recommend and apply solutions, including on-site repair for remote users.
- Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish compliance to end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
- Creation/restoration of images and up gradation of patches using SCCM.
- Ability to participate in the design, architect and engineering of software deployments/installation process.
- Demonstrated ability to provide user support by means of remote access tools.
- Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.
- Knowledge on Asset management.
- Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.
- Good to have service transition experience.
Full Name
Best number to reach you:
Work Authorization/Visa Status
Current Location:
Expected Compensation
Best time to call you:
Waiting for your earliest response
Sincerely,
Mohd Shakib
Sr. Technical Recruiter Direct: 781-896-2153
Address: 1500 District Avenue, Ste. 4135, Burlington, MA 01803
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Information Technology & Services
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