Desktop Support Engineer

Company Description

WPG Consulting is an IT consulting firm and managed service provider offering IT support, consulting, managed and co-managed IT services, cyber security compliance, managed IT security, and B2B IT support. We provide services to small and enterprise businesses across most industries. We are an Advanced Certified technology company with partnerships with industry-leading vendors such as Cisco, HP, Dell, VMware, Microsoft, Google Cloud, Google Workspace, Okta, and others. Our services include 24/7 emergency on-site technical support, remote IT support, private and hybrid cloud computing solutions, backup and disaster recovery services, 24x7 endpoint and server patch management, and procurement services for hardware and SaaS subscription management.

Role Description

This is a full-time on-site role for an Experienced End-user & IT Support Engineer, located in Greater Philadelphia metro area and will be the point of contact for technically supporting desktop computers (windows), mobile (apple/android), printers, and wireless/LAN network items. Other tasks include issue validation, initial troubleshooting and helping timely resolution of problems. This role will need excellent written and verbal English language communication skills.

Qualifications

• Experience troubleshooting and resolving technical issues related to desktop computers and printers (e.g Windows/HP/Xerox)
• Experience with Lenovo/Dell/HP hardware and OS system configurations, installation, and maintenance and ability to troubleshoot efficiently.
• Ability to work with end-users and provide technical support for various operating systems and software applications.
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Bachelor's degree in Computer Science or related field
• Experience in IT consulting or managed services is a plus
• Certifications in relevant technologies such as
• Meraki Cloud
• Microsoft Certified Desktop Support Technician (MCDST), A+
• CompTIA Network+
• Cisco Certified Network Associate/Professional CCNA/CCNP
• Wireless networking experience is a plus.